Surgery Scheduler

Job Description

Job Description

The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

The CORE Institute delivers integrated, comprehensive musculoskeletal and neurological care. The CORE Institute is built upon a foundation of pioneering research, academics, community service, and a passion for excellence in patient care. The organization continues to be a leader in payor-reform initiatives, and it is at the forefront of systems-based quality programs which drive value and improve the quality of patient care.

As The CORE Institute continues to grow, we are looking for a Surgery Scheduler in our Corporate office.

Please see below for the functions and requirements to be a Surgery Scheduler with The CORE Institute

ESSENTIAL FUNCTIONS:

• Coordinates schedules of multiple resources, including outside facilities (i.e. providers, physical resources and clinical staff schedules).
• Gathers pertinent information from insurance carriers, physicians to make certain the patient’s financial Obligation for services.
• Call patients to schedule surgery within 48 hours of being entered into referral plus by the medical assistant and schedule all pre-op and post-op appointments for the patient.
• Provides ongoing communication with patient regarding pre-certification, authorization, financial counseling and scheduling process.
• During financial counseling session, collects patients’ responsibility via telephone or instructs patient to bring required payment to their Pre-op appointment.
• Communicates clinical instructions needed for appointments/procedures.
• Updates system for any changes or additions to schedule.
• Accurately updates patient information in the practice management system and EMR.
• Ensures that cancelled appointments and related ancillary appointments are cancelled and communicated to all stakeholders.
• Initiate authorization for surgery in a timely manner. Obtain authorization for surgery at least 48 hours prior to procedure. If authorization is not obtained within 48 hours of procedure, make plans to reschedule procedure.

The job holder must demonstrate current competencies for job position.

EDUCATION:

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE:

• 0-2 years of surgery scheduling experience or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

PERFORMANCE REQUIREMENTS:

• 4.75 surgeries per day per FTE.
• 100% of required certifications and authorizations.

KNOWLEDGE:

• Knowledge of insurance plans.
• Knowledge of computer systems.
• Knowledge of grammar, spelling and punctuation to type patient information.

SKILLS:

• Skill in customer service and an understanding of the HOPCo code of conduct and culture.
• Skill in communicating effectively with physicians, clinical staff and the public.
• Skill in establishing good working relationships with both internal and external customers.

ABILITIES:

• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients.
• Ability to obtain patient history and medical history.
• Ability to work on multiple projects and to prioritize tasks.

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal office environment.

PHYSICAL/MENTAL DEMANDS:

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS:

• HOPCo Mission, Vision and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.