Hybrid - Call Center Representative - Open Enrollment Specialist - (6 months contract)
Job Description
Job Description
The Hybrid - Call Center Representative - Open Enrollment Specialist - (6 months contract) position is located in Scottsdale, AZ. This role is essential in fostering strong relationships with customers by assisting their employees with health and welfare benefits and payroll inquiries. The company is known for its award-winning payroll and benefits solutions, providing a collaborative and engaging work environment.
Hybrid (Mon, Tue, Wed in-office) Pay Rate :
$20 to $23 Per Hour Responsibilities:
- Deliver exceptional customer service with a proactive approach to ensure customer satisfaction.
- Act as the first point of contact for employees, addressing their inquiries and concerns.
- Navigate UKG Pro Payroll and Benefits systems to assist end-users effectively.
- Provide support through various platforms including phone, email, and CRM systems.
- Analyze issues to determine root causes and generate effective solutions.
- 1-3 years of customer service experience.
- Strong verbal and written communication skills.
- Ability to manage customer expectations effectively.
- Detail-oriented with strong organizational and problem-solving skills.
- Must be coachable and eager to learn.
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