Registered Nurse, Urology - Customer Care Support

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Qualifications

• College graduate. Requires a Registered Nurse license in good standing.
• Three (3+) years of patient care experience. Hospital, outpatient facility, surgery center, Urology practice, medical office, care facility.
• Urology and/or incontinence experience is a plus.
• Able to function independently with minimal guidance or supervision.
• Excellent listening and communication skills. Professionally fluent English speaker.
• Highly customer centric to deliver personalized care.
• Multi-task oriented. Able to manage multiple customers with strong organizational skills. Able to assess problems and overcome objections.
• Professional attitude and appropriate business and clinical judgment in all aspects of this position.

Language skills

• Ability to read and comprehend detailed instructions, business correspondence and memos. Ability to compose basic correspondence. Ability to effectively present information in a one-on-one or small group situations

Mathematical skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals

Reasoning ability

• Must have the ability to solve practical problems and deal with a variety of situations where limited direction has been given. Ability to interpret a variety of instructions furnished in written or oral format.

Personal characteristics

The Customer Care Nurse should demonstrate competence in some or all of the following:

• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior is consistent with these standards and aligns with the values of the organization
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

A career at TP means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of TP while leaving a legacy at the same time. And through the organization's investment in TP University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At YP, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Teleperformance and its partners are an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.