Team Member (Sbarro)

Key Responsibilities:

1. Customer Service:

• Greet and interact with customers in a friendly, welcoming, and professional manner.
• Take customer orders accurately and efficiently, and provide recommendations when necessary.
• Ensure that customers have a positive experience by responding to inquiries, addressing concerns, and providing timely assistance.
• Handle customer complaints or issues promptly and professionally to ensure satisfaction.

2. Food Preparation:

• Assist in preparing food items such as pizza, pasta, salads, and other menu items according to Sbarro’s quality standards.
• Ensure proper portion control and food presentation.
• Maintain cleanliness and organization in food prep areas to ensure food safety standards are met.
• Follow all food safety procedures, including sanitation practices, proper handling of ingredients, and cleanliness of workstations.

3. Order Fulfillment:

• Assemble and package food orders accurately and efficiently for dine-in, take-out, or delivery.
• Ensure orders are completed in a timely manner, paying attention to accuracy and quality.
• Assist in delivering food to customers’ tables (if applicable) or to designated pickup areas.

4. Restaurant Cleanliness:

• Maintain cleanliness and organization of the dining area, kitchen, and restroom facilities.
• Regularly clean countertops, tables, floors, and equipment to ensure a hygienic environment.
• Assist in the general upkeep of the restaurant, including trash removal and replenishing supplies as needed.

5. Cash Handling and Register Operations:

• Operate the cash register and handle cash transactions accurately.
• Process credit card payments and provide change when necessary.
• Maintain a clean and organized cash register area.

6. Team Collaboration:

• Work effectively with other team members to ensure smooth restaurant operations.
• Assist with training new employees as needed.
• Be willing to take on additional tasks, such as restocking supplies or assisting with opening or closing duties.

7. Safety and Compliance:

• Follow all health and safety regulations, including proper food handling, sanitation, and safety procedures.
• Maintain compliance with company policies and procedures.
• Report any maintenance or safety issues to management.

Qualifications:

• Experience:
• No prior experience required; however, any experience in the foodservice or customer service industry is a plus.
• Skills:
• Excellent communication and customer service skills.
• Ability to work well in a fast-paced environment.
• Attention to detail and ability to multitask.
• Basic math skills for handling transactions.
• Ability to work effectively both independently and as part of a team.
• Education:
• High school diploma or equivalent is preferred, but not required.
• Physical Requirements:
• Ability to stand for extended periods of time.
• Ability to lift up to 30 pounds.
• Ability to work in a fast-paced environment while maintaining quality and cleanliness.