Customer Service Representative - July 2026 Start - Inbound Only
Join a team that makes a difference!
Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us:
- Competitive pay: $22.13/hour = $17.20/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week)
- Rate may increase based on location and VA compliance requirements.
- Remote Role: You can work from home!
- Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time
- Comprehensive health, dental, and vision.
- Paid time off, paid sick time and 11 paid holidays
- 401(k) with employer matching
- Tuition assistance and employee support programs
- Paid training and all equipment provided
- Opportunities for advancement
- Friendly, business casual work environment
- Answer incoming calls and assist customers with their questions.
- Provide excellent service with a positive and understanding approach.
- Document call details in our systems.
- Solve problems and help customers find solutions.
- Work with a variety of people and build positive relationships.
- And other tasks, as needed.
- U.S. citizenship (work sponsorship not available)
- Two forms of valid ID (one must be a REAL ID or U.S. passport)
- Ability to obtain and pass a VA government background check
- Great communication skills and a desire to help others
- Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
- Attention to detail and reliable flexibility to work solo and on a team
- Preferred 1 year of call center experience
- General office skills and knowledge of standard office computer equipment
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions:
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data
PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to [email protected] .
Recommended Jobs
Registered Nurse
Job Description Job Description The position is located in Sells, AZ. Position Summary: Under general supervision, provides comprehensive, professional nursing services to clients according…
Product Manager - Conversational AI
Job Description Job Description Are you passionate about the future of AI and its potential to transform business operations? Join ChatBotz.ai, an innovative company at the forefront of devel…
Jimmy John's Delivery Driver Mc Dowell Goodyear AZ
Job Description Job Description Jimmy John’s Delivery Driver Atlas Franchise is one of the largest Jimmy John’s franchisees, and we’re hiring ASAP! If you’re energetic, reliable, and ready to …
Outreach Manager (AZ, Prescott)
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. F…
Medical Assistant
A walk-in retail location that provides customers with the opportunity to take control of their health care is currently accepting applications for a full time and part time Medical Assistant. Enjoy…
Special Billing Supervisor
: At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development an…
Paramedic, EMT-P - Part Time or Full Time
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About BioLife Plasma Services Every day, the donors you meet will motivate you. The high-quality plasm…
Finance Analyst II (Hybrid)
Date Posted: Country: United States of America Location: US-AZ-TUCSON-807A 1151 E Hermans Rd BLDG 807A Position Role Type: Hybrid U.S. Citizen U.S. Person or Immigration Status Require…
General Application
Chapman Chevrolet GMC Yuma is looking for talented, ambitious individuals to join our team! Whether you are interested in a role in management, sales, service, parts or administration, there is an opp…
Occupational Therapist School Setting - Glendale, AZ
Job Description Job Description Master's degree in Occupational Therapy, active Occupational Therapist license and 1+ year of Occupational Therapy experience required. Applicants who do not meet …