Community Health Worker

Job Description

Job Description

Job Title: Guia (Patient Concierge) Job Type: Full-Time

About Us:

We are a mission-driven healthcare organization dedicated to revolutionizing primary care for our community. We believe in a holistic approach to health that goes beyond the clinic walls, built on trust, compassion, and deep-rooted relationships. The "Guia" is the heart of our care team, serving as a dedicated guide, advocate, and partner to our patients on their health journey. If you are passionate about helping others and want to be part of a team that addresses the real-life challenges affecting patient health, we invite you to apply.

Position Overview:

The Guia (Patient Concierge) is a trusted partner who provides comprehensive care and social support coordination to a dedicated panel of patients. You will work collaboratively with patients, their families, and our multidisciplinary care team to navigate the complexities of the healthcare system and address critical social needs. This role is a unique blend of case management, patient education, and relationship-building, focused on empowering patients to achieve their best possible health outcomes.

What You'll Do (Responsibilities):

• Patient Advocacy & Care Coordination:

  • Serve as the primary point of contact for an assigned caseload of patients, guiding them through our unique care model from onboarding to ongoing support.

  • Seamlessly coordinate care across the continuum, including scheduling provider appointments, managing referrals, and ensuring smooth information transfer between internal and external care teams.

  • Collaborate with providers, Transitions of Care managers, and Medicaid case managers to create a truly integrated and beneficial care experience.

• Relationship Building & Support:

  • Establish healing, trust-based relationships with patients and their families, intervening with empathy to address the emotional, social, and financial consequences of illness.

  • Employ confidence-promoting techniques to develop patient self-efficacy and empower them to better manage their health.

  • Provide essential education to patients on the management of acute and chronic diseases.

  • Communicate with patients through their preferred methods, including in-person meetings, phone calls, video conferences, and text messaging.

• Community & Home-Based Care:

  • Conduct safe and professional in-person visits to patients' homes to better understand their environment and needs.

  • Identify, access, and mobilize community and family resources to meet complex social care needs (e.g., transportation, food security, housing).

  • Maintain expert knowledge of Medicare, Medicaid, and other programs to help patients navigate benefits and make informed choices.

• Team Collaboration & Operations:

  • Meticulously document all patient interactions and interventions in the electronic medical record in a timely and accurate manner.

  • Actively participate in the daily operations of a primary care practice, assisting with answering phones, managing messages, and maintaining the clinical space.

  • Track patient enrollment and progression through care programs, providing insights to the Guia Manager and care team.

  • Serve as a resource and consultant to other team members on patients with significant community resource needs.

What You'll Bring (Qualifications)

• Bilingual fluency in English and Spanish is required.

• Previous experience in a patient-facing role such as a Community Health Worker, Medical Assistant, Case Manager, or Social Work Assistant is highly preferred.

• Deep understanding of and empathy for the health and social challenges faced by diverse populations.

• Exceptional interpersonal, communication, and relationship-building skills.

• Strong organizational and problem-solving abilities with a talent for managing multiple priorities.

• Comfortable with technology, including electronic medical records and patient communication platforms.

• Must have a valid driver's license, reliable transportation, and proof of auto insurance for home visits.

• High school diploma or GED required; Associate's or Bachelor's degree in a related field is a plus.

Must Have Skills/Qualifications:

• CHW Certification (Not mandatory, but highly encouraged to have)
• 4-5 years of experience working in healthcare setting or relehant experience
• Expertise connecting patients and ensuring closed loop referral with community resources and governmental agencies that address complex social needs
• Experience completing benefit applications such as SNAP, LIS, PAP, and prescription assistance
• High School Diploma/GED
• Bilingual (English and Spanish)
• EMR Experience

Nice to Have Skills:

• Bachelor's Degree
• Senior/Geriatric Experience

Schedule/Shift:

M-F, 8-5

Why Join Us?

• A competitive salary and comprehensive benefits package.

• The opportunity to do meaningful work that directly impacts the well-being of your community.

• A supportive, collaborative, and mission-driven team environment.

• Ample opportunities for professional growth and development.

Ready to become a guide for those who need it most? Apply today!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?