Technical Services Representative
Routine Activities:
- Maintain and service assigned customer accounts.
- Serve as a strong technical resource for both potential and existing customers, as well as company-selected industry associations.
- Build and maintain strong, professional relationships with existing customers and allied vendors serving the same customer base.
- Identify and pursue opportunities to increase sales revenue within assigned customer accounts and geographic territories.
- Install, maintain, and repair ACM dispensing systems at customer locations as needed.
- Conduct classroom-style training for customers on topics related to concrete technology.
- Report on market trends and competitor intelligence to the company.
- Assist other company representatives in the field as needed.
- Represent ACM in selected local and/or national trade associations.
- Support research & development initiatives and participate in tradeshows as assigned.
- Perform other duties as assigned by the Technical Services Manager.
- Submit weekly site visit tracking reports.
- Maintain detailed CRM notes on customer interactions and service activities.
- Adhere to all personnel safety protocols while visiting customer plants and ACM production facilities.
- Follow electrical safety standards while servicing ACM equipment.
- Maintain a non-smoking, non-vaping status where permitted by law.
- Dispensing Systems Staff
- Sales Development
- Technical Services Coordinator
- Other Technical Services Representatives
- Inline Treatment Staff
- Technical Services Manager
- VP of Technical Service & Support
- VP of Sales & Marketing
- Director of Research and Laboratories
- Associate degree or higher (Bachelor’s in a technical field preferred), and/or at least five (5) years of experience in the concrete products market.
- Demonstrated experience or aptitude in technical service and account management.
- Strong technical knowledge of concrete or concrete products.
- Electrical and mechanical aptitude required.
- Excellent written and verbal communication skills, including the ability to manage conflict and interact with challenging customers.
- Strong organizational and time management skills.
- Ability to work independently and travel extensively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Monday.com or similar CRM tools a plus.
- Fluency in English required; fluency in Spanish strongly preferred.
- Ability to stand and walk for extended periods.
- Ability to lift up to 50 pounds unassisted.
Extensive weekly travel required (up to 70%) by car and plane.
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