Assistant Director of Women's Shelter

Job T i t l e : Assistant Director of Women's Shelter

Hiring S a l a r y Ra n ge : $70,000 - $75,000 per year

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $23 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 13,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Benefits Package includes: FREE Medical, Dental, Vision, Short Term Disability & Life Insurance/AD&D plans. In addition to: Paid Time Off, Paid Holidays, 401k with Employer Match, Legal Services, Professional Development Fund and more.

Pos i tion D e s c ri p t i o n : The Assistant Director of Women's Shelter provides high level leadership and management of UMOM's emergency shelter program serving single women. Responsibilities include directing case management, operations, and strategies related to delivering impactful programming in alignment with UMOM's mission. Oversee the creation of systems that aligns UMOM's shelter program to provide the most efficient, effective, and consistent delivery of services. The Assistant Director will work in close collaboration with community partners, and with UMOM's Leadership Team to align the strategic direction of the singles shelter program with UMOM's vision and goals. Directly oversees the Women's shelter program teams, the Women's shelter operations teams, and serves as program liaison to on-site community partnerships.

Essential Duties and Responsibilities:

Program Management & Development

• Leads the operations of the Women's shelter program, including oversight of housing & income-based programming, basic needs, health and safety, and compliance with contracts and regulatory agencies.

• Oversees the implementation of logic models related to the single women's shelter program.

• Guides the development, implementation, and maintenance of the policies and procedures of the emergency shelter program.

• Participates in the ongoing staff meetings for all departments overseen and in weekly client staffing as needed.

• Responsible for capacity and census for the Halle shelter program to ensure safety, quality of service, and fiscal impact.

• Reviews all second-level complaints and grievances from participants and responds according to policy.

• Shares the responsibility of being "on call" to provide guidance to staff trying to resolve conflict or crisis at the shelter.

• Serves as the primary liaison with all on-site community partners, including direction of work and performance management.

• Manages the Women's shelter budget, including adherence to all fiscal policies and procedures to ensure that UMOM is a good steward of its resources.

Program Leadership

• Supervises Women's Shelter teams; including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required.

• Supports the implementation of professional development plans for all direct reports and strengthens the development of middle management to build a talent pipeline in emergency shelter programs that encourages internal growth.

• Serves as a programmatic point person for licensing, accreditation, and monitoring visits.

• Accountable for all teams being compliant with UMOM's data quality standards, processes, and meeting/exceeding targets.

• Promotes a data driven and outcomes-based culture within all program teams.

• In partnership with the Data and Evaluation Department, oversees tracking and collection of multiple measures of performance to consistently demonstrate effectiveness and efficiency.

Community Relations

• Initiates, fosters, and maintains relationships with community partners to enhance services to shelter participants.

• Represents UMOM in local, state, and national community and advocacy groups as directed. Tracks public policy agendas and proposed legislation, analyzes impact to UMOM's mission, and keeps UMOM leadership informed of opportunities for impact and engagement.

Other duties as assigned by Leadership and/or Executives.

Qualifications and Competency Requirements:

Experience and Education

• High School or GED Diploma, required
• Bachelor's degree, preferred
• Minimum five years of professional experience, with at least three years of experience in relevant roles (e.g. non-profit management, program leadership, operations management, community-based organization positions)
• Minimum of three years of supervisory experience
• Demonstrated experience in program development and implementation of a department level vision, including successful change management at a department and/or multi-department level
• Clinical background preferred
• Knowledge of non-profit/social sector; experience working with underserved and/ or disadvantaged populations is strongly preferred
• High proficiency in effective writing and communication

Computer skills

• Proficiency with Windows operating system, Microsoft Word, Excel, Power Point and Outlook
• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage.
• This is a Safety Sensitive position.

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
• This position also requires the ability to lift at least twenty pounds when handling client files, receiving mail packages, donations, moving client supplies, and other tasks relevant to the position, ability to ascend and descend one flight of stairs regularly and the ability to perform duties outdoors in all weather conditions.

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with occasional nights and weekends as needed to support the needs of the position and the organization. This position is expected to be onsite/in-person at least 90% of the time.