Banquet Manager

About the Job

The Boulders Resort and Spa is a large, high-end luxury resort Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting - 1,300 acres of the Sonoran Desert foothills with panoramic views of 12 million-year-old boulder formations. If that wasn't enough, our stylish restaurants offer captivating views from every turn. The Boulders Resort and Spa is part of the Hilton Curio Collection and we are looking to expand our Banquet team with an exceptional leader.

Job Description:

The Banquet Manager works in coordination with the Catering Event Manager and Director of Catering/Conference Services to oversee the event and ensure it is set up perfectly according to the details provided by the Director. The Banquet Manager will also work in cooperation and coordination with the Executive Chef.

Banquet Manager acts as the direct contact for the event’s host. They will be expected to perform other duties as assigned to meet business needs.

Duties:

• Ensure quality banquet sets for all events, Making a "WOW" experience the priority.
• Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment.
• Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table.
• Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check-in with guests to ensure satisfaction.
• Maintain big 4 inventories monthly.
• Make sure Banquet Captains set tables according to the type of event and service standards.
• Ensure service for events is upscale.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness and organization of work areas throughout the day.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Supervisors.