Call Center Representative

Call Center Representative at Afni summary:

This position involves handling inbound wireless customer service calls, providing support through troubleshooting, order processing, and account updates. The role requires excellent communication skills, multitasking, and a sales-focused mindset with at least six months of sales experience. Afni offers extensive training, benefits, and career development opportunities in a stable, cooperative environment.

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

How can you join the Afnimazing team?

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Sales experience: Minimum 6 months in a sales role
• Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training.
• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Keywords:

customer service, call center representative, wireless accounts, inbound calls, sales experience, order processing, account updates, product knowledge, training program, customer support