Mitigation Estimator / Coordinator

ServiceMaster RRH
Mesa, AZ
Benefits

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off
  • Vision insurance

Mitigation Estimator / Coordinator

Location: Mesa, AZ

Company: ServiceMaster Restoration (Restoration & Mitigation Division)

Employment Type: Full-Time

Position Overview

We are seeking an experienced Mitigation Estimator / Coordinator to manage water, fire, and environmental mitigation projects from initial inspection through estimate approval and job coordination. This role sits at the intersection of field operations, estimating, insurance compliance, and customer communication and is critical to cycle time, cash flow, and customer satisfaction.

This is not an entry-level role. The right candidate understands IICRC standards, Xactimate, insurance program requirements , and how to move jobs efficiently from loss to completion.

Key Responsibilities

Estimating & Documentation

  • Perform on-site inspections for water, fire, and specialty mitigation losses
  • Create accurate Xactimate estimates in compliance with IICRC S500 / S700 standards
  • Properly classify losses (Category, Class, scope justification)
  • Upload estimates, photos, moisture logs, and documentation into Xactanalysis and internal systems
  • Respond to adjuster requests, revisions, and disputes in a timely manner

Project Coordination

  • Coordinate mitigation crews, equipment placement, and job schedules
  • Ensure work authorizations, contracts, and certificates of satisfaction are properly executed
  • Monitor job progress and close files promptly to support billing and collections
  • Communicate clearly with homeowners, adjusters, and internal teams

Insurance Program Compliance

  • Adhere to carrier and TPA program guidelines (cycle time, initial upload, documentation standards)
  • Maintain clean files that withstand audits and desk reviews
  • Support dispute submissions when needed with clear, professional justification

Required Qualifications

  • 2+ years of mitigation estimating or coordination experience
  • Strong working knowledge of Xactimate and Xactanalysis
  • Solid understanding of IICRC S500/S700 standards
  • Experience with insurance carrier programs preferred
  • Strong written and verbal communication skills
  • Highly organized with strong follow-through

Preferred Certifications

  • IICRC WRT (required or must obtain)
  • ASD, AMRT, or FSRT a plus
  • Xactimate Level 2 or higher preferred

What We Offer

  • Competitive salary based on experience
  • Performance incentives tied to accuracy, cycle time, and compliance
  • Company vehicle or vehicle allowance (role dependent)
  • Phone, tablet, and software provided
  • Health benefits, PTO, and growth opportunities
  • Stable company with strong insurance relationships and long-term volume

Compensation: $65,000.00 - $80,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
Posted 2026-02-04

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