Service Technician

Job Description Service Technician - Commercial Security Systems Overview: The Service Technician will be responsible for installing, maintaining, and troubleshooting commercial security systems, including Mercury-based access control platforms and integrated CCTV solutions. This role requires strong technical skills, customer service orientation, and the ability to work independently across multiple sites. This role will also be the communicator between all stakeholders, manage calendars and email responsibilities Key Responsibilities Perform installation, service, and preventative maintenance on access control systems (Lenel, Genetec, Honeywell, Software House). Troubleshoot and repair Mercury-based access control hardware and IT-based CCTV systems. Configure and maintain card readers, panels, and camera systems (Genetec, Milestone preferred). Manage daily schedules, update work tickets, and communicate status to customers and internal teams. Travel between sites (typically 60-80 miles) to complete service calls and projects. Ensure accurate documentation and timely updates for all service activities. Collaborate with stakeholders to resolve technical issues and maintain system integrity. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Experience: 10+ years in commercial security systems service or installation. Technical Knowledge: Mercury-based access control systems Lenel and Genetec platforms Networking fundamentals (Cisco preferred) CCTV systems troubleshooting Familiarity with software platforms such as Software House or similar. Ability to work independently and manage multiple priorities. Strong communication and customer service skills. Certifications in Lenel, Genetec, or related security technologies (not mandatory but highly desirable). Experience with IT-based security systems and integrated solutions. Self-starter with strong organizational skills.