Business Unit Manager - Healthcare Renovation
KR Wolfe, Inc. is a dynamic, growing company dedicated to making the equipment and technology of tomorrow work today. We specialize in delivering specialized installation, integration, field service, and renovation services. Our focus is on creating and maintaining advanced environments and systems, primarily in healthcare, education, commercial, and government sectors. Guided by our Vision to be the company of choice based on quality, value, and customer service, we embody SPIRIT in everything we do: Spreading Positivity, Initiating Relationships, and Inspiring Teamwork. Our Core Values—QUEST—drive us: Quality, Understanding & Care, Exceptional Service, SPIRIT, and Trust & Integrity.
In our Healthcare Renovation Business Unit, we support renovation and construction projects in the healthcare space, ensuring seamless installation, integration, and maintenance of specialized equipment and technology to enhance patient care and operational efficiency. Position Summary
The Business Unit Manager for Healthcare Renovation is a key leadership role responsible for driving growth and operational excellence within the Healthcare Renovation division. Reporting to the Chief Growth Officer, this role focuses 70% on sales and business development and 30% on operational leadership, overseeing a team of over 25 consisting of Estimator, Project Managers, and Field Technicians with 3-4 direct reports. The Business Unit Manager will secure new healthcare renovation projects involving specialized equipment (e.g., modular wall systems, equipment booms, sanitation systems, scrub sinks, sterilizers), ensure projects are delivered on time and within budget, and foster a high-performance team aligned with KR Wolfe’s SPIRIT and QUEST values. Success is measured by achieving revenue growth, building client relationships, and enhancing team trust and efficiency. Key Responsibilities
1. Drive Sales and Business Development
- Develop and maintain a robust sales pipeline by targeting healthcare facilities needing renovations, attending trade shows, and leveraging networks to secure projects involving modular systems, equipment booms, and sanitation solutions.
- Educate clients on technical solutions, distilling complex specifications (e.g., Unistrut, anchoring, Hilti products, plumbing, electrical, sheet metal, drywall) into clear, actionable benefits to address cost, timeline, and compliance concerns.
- Handle client objections and rejections with resilience, pivoting strategies to build trust and close deals while challenging risk-averse perspectives with innovative insights.
- Collaborate with the estimator to deliver reliable cost estimates, coordinating data on trades, materials, and timelines for compelling bids.
- Provide quarterly project highlights with photos and summaries to marketing for promotion on the company website.
- Foster a team culture of trust, collaboration, and accountability by leading with SPIRIT, conducting weekly calls, and implementing trust-building programs.
- Mentor project managers, estimators, and technicians to achieve shared goals, balancing support with high expectations in high-pressure scenarios with tight deadlines or limited resources.
- Make critical decisions ensuring alignment with team goals and company values like Trust & Integrity.
- Partner with Human Resources and Operations for resource planning, employee retention, and skill updates to support division growth.
- Define project scopes in QuickBase, forecasting labor, materials, and travel costs for renovations while maintaining profit margins and ensuring compliance with healthcare standards.
- Manage schedules, vendors, subcontractors, and interdepartmental coordination to deliver projects on time and within budget, updating statuses weekly in QuickBase.
- Review and approve timecards, expenses, change orders, and contract documents, ensuring all inspections and certifications are completed and uploaded.
- Ensure project quality meets or exceeds company standards, managing close-outs for timely invoicing and client-specific compliance.
- Monitor weekly and monthly billings, collections, and financial performance with Accounts Receivable, preparing monthly reports for management review.
- Oversee gross profit approvals and marketing budgets, aligning with revenue goals and company guidelines.
- Maintain customer relationship management tools in QuickBase, ensuring accurate data for sales and project tracking.
- Ensure all work adheres to healthcare regulations and company values like Quality and Exceptional Service, obtaining necessary certifications.
- Education: Bachelor’s degree in Business, Construction Management, Engineering, or related field preferred.
- Experience: 5-7 years in sales and operations within construction, renovation, or healthcare equipment installation, with a proven track record in structural building.
- Sales Expertise: Strong ability to build pipelines, close deals, handle objections, and educate clients on complex solutions, with strategies to reframe risk-averse perspectives.
- Leadership Skills: Proven experience leading teams through trust-building, high-pressure scenarios, conflict resolution, and decision-making, aligning with SPIRIT and QUEST values.
- Technical Proficiency: Familiarity with project management tools, estimating, scheduling, financial oversight, and healthcare compliance.
- Personal Attributes: Resilient, positive, and persistent; ability to learn from failure; strong communication and interpersonal skills; commitment to company values with a desire for growth in areas like Understanding & Care.
- Other: Willingness to travel for trade shows, client meetings, and project oversight; proficiency in CRM software and sales metrics.
- Experience in healthcare renovation or selling to healthcare organizations.
- Familiarity with construction trades and specialized equipment installation processes.
- Proven success in scaling sales and operations for a growing division.
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