Member Logistics & Advocacy Specialist (MBLADSPC-02)

Job Description

Job Description

Join New Freedom – Where Second Chances Become Bright Futures

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At New Freedom , we don’t just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.

If you’re driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong .

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We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters —and a team that works hard to deliver on it

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The Member Logistics & Advocacy Specialist (Guidance & Advocacy) is responsible for supporting member stability, readiness, and day-to-day logistical needs throughout New Freedom programming. This role ensures members’ clothing, hygiene, mail, room readiness, and essential resource needs are managed in a timely, organized, and trauma-informed manner while maintaining safety, documentation, and compliance standards. The Member Logistics & Advocacy Specialist functions as a key operational support within the Guidance & Advocacy department, working collaboratively with Mentorship, Operations, Facilities, and Supervisory staff to promote continuity of care and a supportive environment for members. This role assists with new member tours and oversight of housing accommodations and related logistics, delivering mission-aligned messaging, and serving as a positive role model in personal recovery.

Your Impact Will Include:

• Prepare and organize clothing, hygiene kits, and room readiness materials for new members entering New Freedom programming.
• Receive, sort, inventory, and store donated and purchased clothing, hygiene items, and office supplies, coordinating replenishment as needed.
• Assist members in accessing donation items, completing needs assessments, and providing appropriate redirection or de‑escalation support within scope.
• Manage all incoming and outgoing member mail, including logging, obtaining signatures, supervising safe mail opening, and maintaining daily mail records.
• Scan, upload, and organize correspondence in CRM and Electronic Health Record systems, creating new accounts and documenting required interactions.
• Organize graduate, discharge, pre‑intake, and internal mail according to program guidelines and deliver items to appropriate departments.
• Support facility tours and logistical preparation for new member onboarding in alignment with approved messaging and program standards.
• Performing additional duties as assigned to support our mission.

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• Requires occasional travel to program sites/facilities
• Requires driving and operation of a motor vehicle, as needed
• Using standard office equipment, plus plenty of face-to-face interaction.
• Some days will require long periods of sitting, standing, or walking.

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New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.

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"Every day, someone walks out of a prison gate with nothing but a bag of belongings and a hope for a better future. At New Freedom, we meet them at that moment—with open arms, real opportunities, and the belief that their past does not define their potential."