Apple Customer Service Representative
:
Our team is seeking a Entry Level Account Representative! Apply with a company that offers amazing opportunity for growth, advancement and company culture!
No experience? No worries, we'll train you!
Responsibilities
- Manage large amounts of customer interactions
- Generate sales and leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers and meet their needs
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Weekends as needed
Work setting:
- Office
Ability to commute/relocate:
- Tucson, AZ: Reliably commute or planning to relocate before starting work (Required)
Work Location: On the road
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