Critical Systems Technician IV
LOCATION: Phoenix, AZ
POSITION SUMMARY: The Critical Systems Technician IV’s duties and obligations include, but are not limited to start-up, commissioning, repairs, preventive maintenance, ongoing troubleshooting, and servicing state of the art mission critical electrical equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Installation:
- Conduct a formal and comprehensive discussion of the elements and scope of work and change order policy/process.
- Ensure regular scheduled meetings are held between the field PM, Sales, and the customer.
- Advise Field Service Management of project staffing requirements.
- Interface with contractors, vendors, and customers, acting as a site single point of contact.
- Provide job specific technical support.
- Work with Field Management and Scheduling to ensure site staffing/scheduling meets job requirements.
- Coordinate all site testing, 3rd party labor, and test equipment as required.
- Interface with the factory to resolve any site related technical issues.
- Project :
- Identify manpower/labor requirements based on work specification.
- Develop overall project schedule and monitor ongoing potential impacts.
- Identify and report potential margin impacts.
- Identify and report on work requested outside of the original scope ensuring change orders are generated.
- Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations.
- Final Turnover:
- Direct feedback to the responsible CPG Project Manager for problem resolution.
- Provide required site documentation per project specification.
- Obtain the customer’s final acceptance at job completion by project specification.
- Other Functions :
- Coordinate specialized commissioning/testing of systems.
- Conduct specific familiarization training for customers and field engineers.
- Provide technical support to regional personnel in management direction.
- Conduct site visits during regional travels at management direction.
- Respond to service calls as required.
- Ability to travel approximately 30% of time *Please note could include periods of higher travel based on workload
- Perform preventive maintenance services (PM) on contracted gear and other components.
- Coordinate communications to field and factory as to lessons learned during projects.
- Other duties as assigned by Field Service Manager and Regional Service Director
QUALIFICATIONS:
Education/Experience:
- High school or equivalent preferred.
- Bachelor’s Degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience. Military training is an acceptable equivalent to a formal degree.
- 7+ years of field repair / customer service experience with ups, electrical, electro-mechanical or electronics related equipment or equivalent military equipment experience required. 3 to 5 years of mission critical specific product experience required. Knowledge of Critical Power Systems.
- Experience with critical power equipment, including UPS, switchgear, PLCs, batteries, monitoring equipment, generators, etc.
- Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.
- Organizational Skills:
- Ability to train, influence and motivate team members.
- Experience writing JHAs, MOPS, technical reports and procedures.
- Excellent written and oral communication skills.
- Outstanding Customer relations skills.
- Ability to make independent decisions.
- Maintain valid state vehicle operator's license.
- Must be a US Citizen
Computer Skills:
- Technical Writing skills, including use of Word, Excel, MS Project.
- Technical and troubleshooting skills.
- Testing experience per NETA and NICET.
Certificates and Licenses:
- NETA/NICET Level 2 or 3 preferred.
Supervisory Responsibilities : Ability to supervise multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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