Delivery Senior Consultant, Workday Banking
- Review bank-related runbooks (processing calendars, cutoffs, rerun procedures), known issues, and interface dependencies.
- Triage payment/settlement incidents (rejections, processing exceptions, file-related issues), approval bottlenecks, and security/access issues.
- Coordinate with integrations/technical teams for file failures and confirm end-to-end resolution and audit traceability.
- Support routine payment operations and exception management (maintain controls documentation and operational reporting to track volumes), failures, and turnaround time.
- Maintain SOPs and knowledge base for repeatable processing and faster incident resolution.
- Propose improvements to payment exception workflows, operational dashboards, and controls to reduce manual effort and improve timeliness.
- Support more complex enhancements/projects such as improved monitoring/alerting, streamlined approvals, and enhanced reconciliation-support reporting.
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Bachelor's degree
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Workday Banking and Settlement Certified and/or Workday Financials Management
- 5+ years of Workday Financials experience to include the following;
- Experience in Banking and Settlements domain fundamentals (bank accounts, settlements, payments, bank statements, reconciliation concepts, cutoffs/timelines)
- Experience working on triage, issue resolution, and incident management
- Client facing operational support
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
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