Apple Manager - ASU - Sun Devil Marketplace

Follett
Tempe, AZ

Job Description

Job Description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its
many campus locations.
Follett serves over half of the students in the United States and works with 80,000 schools as a leading
provider of education technology, services, and print and digital content. We're higher education's
largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local
campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more
than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and
education.

Pay Rate - $21.00-$24.50 per hour

Position Overview

The Apple Manager I will oversee Apple Department operations, such as inventory and visual merchandising, while adhering to contracts with Apple and other licensed products. Hiring, training, and developing team members in these disciplines. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests a selection of computer products based on knowledge of current products and familiarity with manufacturer's offerings and product reviews. Demonstrates knowledge of Follett systems and strategies Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Responsibilities

  • Drive strong customer initiatives focused on solutions-based selling and an exceptional customer experience.
  • Provide leadership to the employees of the computer products department including assigning and evaluating work as well as interviewing, hiring and training new employees.
  • May oversee technicians and repair operations, ensuring team members obtain and maintain appropriate certifications as required by licensing contracts.
  • Diplomatically manage multiple commitments to customers, staff, and operations. Assist customers in finding computer products.
  • Manages the special order functions and notifies customers. Provide solutions to institutional buyers through developing strategic partnerships with campus contacts and key decisions makers within the institution.
  • Evaluates and propose appropriate orders to achieve sales goals and ensure inventory levels are meeting vendor requirements and campus expectations.
  • Analyze sales trends and report to leadership. Continuously develops own knowledge and ensure staff is developing current computer/technology products keeps abreast of the Company communications.
  • May call vendors to verify price, availability, or order status. Interacts with the Store Manager and Home office on promotions, author events, sales, budgets, and procedures. Coordinates storewide promotions with other departments as appropriate.
  • Promotes cross-merchandising standards with the Course Materials Department Manager.
  • Meets with faculty and staff to promote store services.
  • Works with the store manager and home office to develop strategies to impact sales and contribute to the profitability of the location.
  • Keeps up-to-date on current computer/technology products industry trends by reading newsletters and reviews, and keeps abreast of the Company's communications.
  • May be required to acquire and maintain additional computer certifications.
  • Checks that WinDSS ticketing processes are followed and that all merchandise is accurately ticketed.
  • Verifies that cashiers are using the correct SKU numbers for special events and special orders and that dump SKUing is kept to a minimum.
  • Conducts and audits inventory cycle counts. Monitors the scanning rate analysis and with the store manager's assistance drives the improvement process.
  • Act as a liaison to the Home Office regulated processes related to Return-to-Vendor (RTV) receiving and scanning.
  • Maintain systems of customer data, purchase orders, and invoices in accordance with existing store policies and procedures.
  • Provide timely billing and collection of payments, monitor accounts receivable aging status.
  • Verifies that shelves are organized appropriately, stocked, and meet the Visual Merchandise Standards guidelines.
  • Actively creates and executes a calendar of events, both corporately driven and local, to promote the sale of computer products.
  • Sets up displays to promote seasonal, school, and special event recognition days or weeks.
  • Pulls computer products from the shelf for returns allowing following the RTV procedures.
  • May manage the store in the absence of the store manager or supervise other departments from time to time. May open or close the store.
  • Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.
Requirements
  • 2-5 years of relevant experience.
  • High School Degree or equivalent.
  • 2-3 years of previous trade computer products experience desired.
  • Advanced computer products knowledge. Typically requires approximately 5-8 years of experience in progressively more complex functions or businesses. May include 1-3 years of experience as a Supervisor.
  • May have advanced degree in area of expertise.
We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.

Full time benefits: 

  • Medical, Dental, & Vison
  • Voluntary Insurance plans
  • 401k + 100% company match (up to 4%)
  • 80 hours vacation + sick days
  • 10 paid company holidays
  • Quarterly Bonus Plan 

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Powered by JazzHR

dp1do4Z2tc

Posted 2025-07-25

Recommended Jobs

Service Manager - Floater

AVANTI RESIDENTIAL LLC
Scottsdale, AZ

Job Description Job Description Description: This is a Floating Service Manager position that will be responsible for providing support to various communities in the Phoenix area as needed. This…

View Details
Posted 2025-07-23

Virtual Sales Representative - Work from home opportunity, No cold calling

Stratford Davis Staffing LLC
Tucson, AZ

We do not hire international candidates. Are you in pursuit of your next Sales adventure? Step into the role of Sales Representative with us on a 1099 contract basis. This opportunity is open…

View Details
Posted 2025-07-30

Senior Risk Program Manager

Banner Health
Tucson, AZ

**Primary City/State:** Tucson, Arizona **Department Name:** Clinical Risk Mgmt & Ptnt Rel **Work Shift:** Day **Job Category:** Risk, Quality and Safety A rewarding career that fits your life. Those …

View Details
Posted 2025-07-25

Lead Pre-K Position at Nature Preschool

Chandler Jewish Preschool
Chandler, AZ

Summary Our school is looking for an experienced Pre-K teacher to help our students explore the world around them. We focus on nature and child led learning. Our teachers have the opportunity to…

View Details
Posted 2025-07-27

Medical Laboratory Scientist

Gila River Health Care Corp
Sacaton, AZ

Position Summary: Performs a variety of laboratory tests to provide health care providers with information required to accurately diagnose patient conditions. Verifies the proper functionality of la…

View Details
Posted 2025-07-29

PDS: Skilled Trade Branch Recruiter (In Office)

Get It - Marketing
San Carlos, AZ

Recruiter About the Role Are you passionate about connecting talented individuals with exciting career opportunities? As a Recruiter, you will play a key role in sourcing and placing candidates …

View Details
Posted 2025-07-27

Stocker/Load Builder - Woodland BC

NATIONS BEST HOLDINGS LLC
Springerville, AZ

Job Description Job Description Woodland Building Center, a Nation’s Best Holdings, LLC company, is seeking candidates for our Stocker/Load Builder position at our Springerville , Arizona …

View Details
Posted 2025-07-27

Valet Parking Staff (Part-Time) (Graveyard)

Gila River Gaming Enterprises Inc.
Laveen, AZ

Job Description Job Description Closing Date: August 4, 2025 at 4:00 PM Pay Rate: $12 per hour This position is responsible for providing safe, timely, and efficient parking of guest's vehi…

View Details
Posted 2025-07-28