Customer Service Representative

Job Description

Job Description

The Customer Service Representative is responsible for interacting with customers, distributors, and field personnel to insure timely and accurate entry of customer fulfillment requests into JDEdwards, our ERP System. You will be working with Shipping personnel to resolve any fulfillment challenges and to work closely with the Customer Service Manager in establishing individual and team goals and ensure delivery of exceptional service to internal and external customers.

Essential Duties and Responsibilities:

• Interface extensively with internal and external customers to enter orders, resolve issues, and general inquiries
• Receive sales orders from customers and review for accuracy utilizing contract review procedures
• Input sales orders, provide order acknowledgements, and communicate with customers on order status and assist with resolving discrepancies
• Collaborate with demand planning, production, and shipping in exceeding customers' needs and expectations
• Review and interpret reports while maintaining accurate records
• Assist with short-term and long-term strategic planning, project initiatives and system & process improvements
• Additional projects or duties as needed

Qualifications:

• Associate degree or equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered
• Detail-oriented with great organization skills
• Ability to enter, extract, evaluate and present data
• Ability to effectively communicate with teammates across various departments of the organization
• Excellent verbal and written communication skills
• Ability to manage multiple demands in a professional manner
• Working knowledge of Microsoft Word, Excel, Power Point, and Outlook.
• Preferred experience with JDE or other ERP System