Service Coordinator
Job Description
Job Description
We are currently seeking a dependable, hardworking, focused, and highly motivated Service Coordinator for Berg’s Heating and Air Conditioning. This position reports directly to our Interim General Manager and is a remote/hybrid position based in Sierra Vista, AZ.
Responsibilities.
As our Service Coordinator, you will play a pivotal role in our operations. Working closely with our Commercial Service Manager, your primary responsibilities will include:
Provide top-notch customer service via email, phone, and text
Efficiently schedule technicians and manage invoices and MSAs
Maintain an up-to-date and accurate customer database through Salesforce
Ensure clear communication with department managers, employees, and customers
Handle occasional assigned administrative duties
Recommendations.
2+ years of administrative experience
1+ years of scheduling or dispatching experience
Advance customer service and communication skills (written and verbal)
High attention to detail with the ability to complete tasks and follow through
Strong prioritization and organizational skills
Success in working efficiently in a fast-paced environment
Geographical knowledge of the service area
Compensation.
Competitive health, dental, and vision insurance, including HSA
Simple IRA and company matching
Life insurance
Vacation and sick pay
Uncapped incentive compensation structure (bonus plan)
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