Client Success Manager

Vālenz ® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About This Opportunity: As a Client Success Manager with Vālenz, you will own and nurture key client relationships by ensuring successful delivery of our solutions and driving long-term value. Acting as the trusted partner to your clients, you’ll anticipate needs, resolve issues, and guide them toward strategies that optimize outcomes. You’ll collaborate closely with internal teams to deliver on client objectives while identifying opportunities for growth and expansion.

Things You’ll Do Here :

• Serve as the primary point of contact for assigned clients, building trust through proactive communication, issue resolution, and reliable support.
• Lead regular business reviews and client meetings to assess progress against goals, share insights, and align on opportunities for improvement.
• Partner with internal teams to ensure seamless implementation, onboarding, and delivery of services tailored to client needs.
• Monitor client performance metrics, identify trends, and make data-driven recommendations to improve outcomes.
• Drive account growth by uncovering upsell and cross-sell opportunities aligned to client objectives.
• Develop and maintain account plans outlining strategies to strengthen relationships and achieve client success.
• Ensure compliance with company policies, procedures, and HIPAA standards in all client interactions.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team:

• 3+ years of experience managing client accounts or customer success, ideally within healthcare, health insurance, or a related industry.
• Strong relationship management skills, with the ability to engage executive and operational stakeholders.
• Excellent communication and presentation abilities, both in-person and virtually.
• Proficiency in MS Office, with strong Excel and PowerPoint skills.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.

A plus if you have…

• Experience with self-funded healthcare plans.
• A bachelor’s degree in business, healthcare administration, or a related field.

Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!

• Work Environment: You’ll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.