Customer Service Representative/Marketing
Job Description
Job Description
Job Title: Customer Service Representative/Marketing
Location: Scottsdale, AZ
Company: National Calibration Inc.
Pay / Salary: DOE, Competitive, Bi-weekly pay frequency
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off (PTO), Holiday Pay, 401K and more
National Calibration Inc., established in 1955, is a growing full-service commercial calibration company with multiple offices across the southwestern United States. We are committed to providing excellent career opportunities within a stable, learning-focused, family-oriented, safe, and fun work environment. Our team fosters growth through ample cross-training and development opportunities, with clear paths into technical or sales / marketing roles built on a strong foundation of customer service expertise. Initial Responsibilities:
As a Customer Service Representative, you will play a pivotal role in the success and growth of National Calibration Inc and our clients. Your initial responsibilities will include:
- Customer Service: Deliver exceptional customer service, ensuring all client inquiries are addressed promptly, professionally, and with a customer-first attitude.
- Sales Support: Engage with customers to promote our services, help manage leads and convert inquiries into business opportunities.
- Appointment Scheduling & Coordination: Organize appointments and coordinate the receipt and delivery of customer equipment, ensuring schedules are optimized and customer expectations are exceeded.
- Client Data Management: Use our in-house designed software to maintain accurate client records, track service needs, and monitor equipment status.
- Task Management: Handle multiple tasks in a fast-paced environment, ensuring all responsibilities are completed on time and in alignment with company goals.
To succeed in this role, you should possess the following skills and qualifications
- Proficient with Microsoft Office Suite: Comfortable using Excel, Word, Outlook, Teams and other tools for client communication and data management.
- Strong Organization skills: Able to prioritize tasks, manage multiple responsibilities simultaneously, and work efficiently under deadlines.
- Effective Communication: Demonstrated ability to interact professionally and effectively with customers and team members.
- High School Diploma or equivalent: Required.
- Knowledge of Tools: Helpful but not mandatory.
- College Degree: Is a plus but not required.
- Ability to frequently sit, stand, walk, and reach for up to 8 hours
- Ability to lift or move heavy instruments (up to 50 pounds for short distances)
- Clean driving record for the past 3 years
- Ability to pass pre-employment drug screening
Equal Opportunity Employer
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