Resident Services Coordinator

Job Description

Job Description

Position Summary

Works directly residents and on-site staff. Plans, coordinates and implements activities and events, and ensures that all resident services program requirements are met. Serve as a liaison to community agencies, networks with community service providers, and seeks out new services available to residents. Identifies low-cost service providers and/or negotiate discounts. Assists other site staff in troubleshooting solutions with residents whose issues could threaten their housing. Drives residents to scheduled outings.

This position does not have direct reports.

Essential Functions:

% of Time

Resident Engagement

• Organizes and promotes resident involvement in on-site events and programs
• Assists the residents in building informal support networks with other residents, family and friends
• Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources
• Keeps resident community spaces stocked with arts, crafts, games and activities they can access independently including shopping for supplies
• Keeps activity areas neat and clean; may be asked to do some heavier lifting.
• Creates and distributes a monthly resident newsletter and calendar
• Builds rapport with residents, while maintaining appropriate professional boundaries to assist residents to age in place successfully

60%

Quality, Compliance and Continuous Improvement

• Maintains confidentiality with all resident matters at all times
• Ensures and documents that the property LURA or CC&R (Land Use Restrictions Agreement) written amenities are carried out

Seeks opportunities that learn best practices in resident services, and research training opportunities and share them with the apartment manager

15%

Safety, Security & Cleanliness

• Monitors the safety and security of residents at all times
• Clean up after events

10%

Driving

• Drives AllThrive 365 van for the purposes of transporting residents to and from designated outings such as the store, or transporting food from a food bank
• Assists residents in and out of the AllThrive 365 van as needed
• Records daily transportation on appropriate forms, keeping track of time and mileage; completes the transportation monthly report
• Maintains accurate up to date resident and daily report records ensuring all reports are completed accurately and on a timely basis
• Cleans interior and exterior of van by taking van to the car wash once per month (more often if needed)
• Keeps van filled with gas, maintains awareness of maintenance needs, obtains approval from the Fleet Manager to take for repairs when problems arise informing supervisor/director before repairs are made
• Follows all Federal Department of Transportation and Arizona Department of Motor Vehicles safety regulations; and obeys all traffic laws

10%

Miscellaneous

• Other duties as assigned

5%

Requirements

Education & Experience, Knowledge/Understanding

• High School Diploma or General Education Diploma
• Minimum of 2 years previous experience in customer service, caregiving or other relevant field
• Valid, unrestricted driver’s license with clear record other than minor moving violations
• Must be at least 21 years of age
• Clear fingerprint background screening through the Department of Public Safety and comprehensive background clearance

Skills

• Strong verbal, written, reading, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
• Strong interpersonal skills and demeanor with the ability to build rapport and garner trust with other, garner enthusiasm and maintain a positive attitude
• Strong customer service skills and a service-orientation
• Strong planning, organization and time management skills in order to meet deadlines
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Teams, and Word, and the use of SharePoint.

Abilities

• Ability to have reliable transportation and current vehicle insurance
• Ability to follow-up and follow-through with strong attention to detail
• Ability to work both independently and collaborative as part of a team
• Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem.
• Willingness and ability to embody AllThrive 365’s core values:
  1. COMPASSION
  2. GROWTH
  3. RESILIENCE
  4. OPENNESS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. 

• Must be able to lift 25 pounds.
• Requires bending, stooping, lifting and standing for short periods of time.
• Requires working in various temperatures.
• Requires driving a vehicle during daytime.

Preferences

• Fluent in American Sign Language (ASL)
• Previous experience working with seniors and other vulnerable adult populations
• Associates degree in Social Work, Gerontology or Humanities or related area