Refugee & Immigrant Case Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Caseworker provides trauma-informed services to refugees and other ORR qualified immigrants to support a positive integration experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities

Responsibilities include, but are not limited to:

Core Service Delivery

• Conduct intake services with clients to assess needs and develop Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs).
• Provide individualized support through direct services, referrals, and advocacy to address barriers and promote stability and employment.
• Guide and assist participants in accessing community services based on their service plans.
• Ensure all services are linguistically and culturally appropriate; advocate with mainstream providers as needed.
• Maintain a reduced caseload, providing comprehensive case management including benefits applications and follow-up services.
• Receive and manage referrals for ORR-eligible and TANF-eligible clients; participate in case conferences to ensure continuity of care.

Documentation, Data & Compliance

• Document all client interactions in accordance with program requirements.
• Enter client and family data into case management systems accurately and on time.
• Ensure compliance with IRC policies, donor requirements, and reporting standards.
• Support the preparation of donor reports and funding proposals as needed.

Outreach & Partnerships

• Collaborate with colleagues, service providers, and community organizations to strengthen referral networks and resources.
• Conduct outreach to refugee-serving agencies, community-based organizations, and ethnic associations to promote programs and services.

Team & Volunteer Engagement

• Collaborate with supervisors and colleagues to ensure responsive, client-centered service delivery.
• Participate fully in program meetings, trainings, and staff development activities.
• May train and guide volunteers and interns supporting program activities.

Other

• Use personal, insured vehicle or public transportation to travel within the service area and transport clients/materials as needed.
• Adhere to IRC policies, the IRC Way, and Child Safeguarding standards.
• Perform other related duties as assigned.

Education

Job Requirements

• Bachelor’s degree in social work or related field strongly preferred; equivalent relevant experience may substitute.

Work Experience

• 2+ years of case management experience in social services required.
• Experience serving vulnerable or underserved populations preferred.

Demonstrated Skills & Competencies

• Proficiency in Microsoft Office (Word, Excel, Teams, Outlook).
• Strong organizational skills, attention to detail, and ability to manage time effectively.
• Ability to work independently and collaboratively in cross-cultural, multi-disciplinary environments.
• Effective written and oral communication skills; public speaking/presentation experience preferred.
• Strong problem-solving skills and ability to prioritize competing demands.
• Willingness and ability to drive a 15-passenger van.

Language Skills

• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Certificates Or Licenses

• Valid driver’s license, active insurance policy, and access to reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Occasional evening or weekend work may be required.
• Must be able to lift 35–50 pounds (furniture, household supplies, food boxes).
• Compensation: (**Pay Range: $20.16 - $20.16) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies:

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. #J-18808-Ljbffr