Service Coordinator

Job Description

We are searching for a Service Coordinator to join our dynamic (and fun) team where they will provide exceptional service to our local and national customers.

The ideal candidate is passionate about making connections and cultivating lasting customer relationships. Their primary role will be to provide support to the Senior Service Specialist to ensure orders are filled with qualified skilled trades candidates.

Location: Tempe, AZ

Responsibilities:

• Provide backup support for Senior Service Specialists (fill orders, manage billing)
• Complete Payroll related tasks to ensure or workers get paid in an accurate and timely manner
• Process Credit / Invoice Adjustment requests to payroll team
• Complete Compliance requests
• Answer General Queue phone calls and transfer appropriately
• Provide stellar customer service to our local and national customers
• Interact with customers daily via phone
• Advocate for our customers and exceed their service expectations
• Make an impact in the communities that we serve; we Connect People and Work
• Perform additional responsibilities as required

Qualifications:

• High school diploma or equivalent required
• 1 Year of customer service-related experience
• Customer relationship skills including engaging in high-volume communication through telephone, email, and SMS chat programs
• Ability to work effectively across multiple systems
• Clear communication skills
• Expert listening skills
• Willingness to adapt to change
• Availability to work evenings and weekends

Salary Range: $18.00 - $19.50 per hour, depending on experience and geographic location.
Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, in addition to other programs and perks.

Physical and Work Requirements:

Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at [email protected] or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.