Operations Specialist, Education - Standardized Patient Program

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Provides operational support to Mayo Clinic departments. Applies operational expertise to assist in implementing management strategies that attain institutional and department goals. Provides an operational perspective for program decisions. Participates in financial budgeting and monitoring of department resources. Communicates ideas, coaches, and mentors and facilitates employment and performance management of department personnel. Implements policies that comply with regulatory and accreditation standards and are consistent with other Mayo policies. Maintains an understanding of education regulations and accreditation requirements to assist Mayo and affiliate programs in gaining information for accreditation and remaining accredited. Provides follow-through to committees responsible for department activities and participates on other committees or task forces as assigned. May supervise staff. Facilitates the coordination of projects including financial analysis, problem solving, and team collaboration. Partners in the support of department projects, policy implementation, and serves as a resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues.

Standardized Patient Program: Supervises nearly 40 medical actors (supplemental staff) portraying patients in medical simulations – “Standardized Patients.” Recruits, trains, schedules, evaluates and supervises staff. Conducts casting of appropriate standardized patients for each simulation. Prepares standardized patients for role and scripting. Provides individualized coaching and conducts trainings on performance and feedback. Partners with faculty for effective scripting and integration of standardized patient staff into educational courses. Completes strategic and improvement projects for the Experiential Learning department.

The following applies to employees in the Mayo Clinic College of Medicine and Science Student Development Team. The Student Development Team provides holistic support to all learners. As a member of this Team, there may be occasions in which one may encounter a learner in need of emotion support or under stress. All Team members are responsible for awareness of support resources for triaging learners in this situation.

Qualifications

A bachelor's degree (master’s degree preferred) with a minimum of two (2) years' experience. Experience should be in higher education, health care, business, IT, finance, accounting or project management. Knowledge of Windows software, including databases and spreadsheets. Strong interpersonal, verbal and written communication skills. Project Management or related certifications preferred.

Direct supervision experience strongly preferred. Experience with improvisation, acting, script writing, or public speaking strongly preferred. Familiarity with medical terminology or experience in patient care preferred. Experience in education or teaching is a plus. Experience with Standardized Patient programs is a plus.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Exemption Status

Exempt

Compensation Detail

$68,099 - $102,232 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; 8:00 am - 5;00 pm.

Weekend Schedule

Occasional evenings or weekends based on business needs.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Miranda Grabner