Mobile Device Technician
Location: Phoenix, AZ, 85007 (Onsite)
Contract Job Description: Position Description
Job Summary:
-Client is seeking temporary Phone Reset Assistants to assist users in manually resetting their phones to implement app download restrictions.
-This is a short-term position lasting 2-4 months, with multiple openings available located in central Phoenix.
-Individuals must be able to work in assigned location for the duration of the project full time. Key Responsibilities: Provide assistance to users in manually resetting their phones Implement app download restrictions on users' phones Provide excellent customer service and support to users Work collaboratively with other team members to achieve department goals Track and report progress, issues and challenges Continuously implement refined processes for efficient implementation of project objectives Skills Required
Qualifications:
-Strong technical skills and ability to troubleshoot phone issues
-Excellent customer service and communication skills
-Ability to work independently and as part of a team
-Prior experience in a similar role is preferred, but not required Experience Required
Familiar with; Google applications; Gmail, Calendar, Drive Apple iPhones iOS 16, iOS17 Working with ticketing system like ServiceDesk, Service-Now or Cherwell. Previous experience with call center environment is welcomed Minimum Education Level: HS
Employment Type: Contractor
Salary: $ 25.00 Per Hour
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