Technical Support

Job Description

Job Description

Summary of Position:

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.

Key Responsibilities:

Technical Support:

• Maintain an in-depth knowledge of our complete line of products and services
• Embrace and learn the Video Surveillance / CCTV technologies and their applications
• Provide product demo and technical training to the sales team and customers
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
• Build and test PC-based DVR systems to customer's specifications
• Provide prompt and effective customer service and technical support
• Service customers in an effective and efficient manner; Partner with internal teams in a proactively
• Other duties as assigned

RMA:

• Process customer returns according to company RMA policy
• Diagnose and authorize defective product returns; test and verify problems upon receipt
• Process RMA with vendors
• Work closely with Sales and Accounting Department on customer return and credit issues
• Excellent customer services skills required; able to communicate with customers effectively, verbally or in writing.
• Install hard drives, update firmware, and test DVR and NVR systems to customer's specifications

Job Requirements:

Education/Experience:

• 1+ Years of Professional Experience in technical support or related areas
• Industry recognized technical support certificate such as a CompTIA A+ is a plus
• Experience in security system industry is highly desired
• A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
• Fresh graduates welcome

Skills:

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimal supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving and team player mindset is a plus
• Proactive and enthusiastic to excel

Special Physical and/or Mental Requirements:

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.

Company Description

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.