Auto Repair Shop Service Writer

We are seeking an energetic, customer-focused Auto Repair Shop Service Writer / Advisor to join our team in Surprise, AZ. As the primary point of contact between our customers and our automotive technicians, you will play a crucial role in delivering an exceptional service experience, translating technical issues into clear solutions, and maximizing shop productivity.

If you have a passion for the automotive industry, excellent communication skills, and a proven track record in service sales, we want to hear from you!

Responsibilities:

• Customer Concierge: Greet customers warmly, listen to their automotive concerns, and accurately document vehicle symptoms and service requests.
• Service Advisory & Sales: Translate technician diagnostics into clear, easy-to-understand explanations for customers. Present repair recommendations, provide accurate cost estimates, and confidently close service sales.
• Workflow Coordination: Act as the liaison between customers and automotive technicians. Prioritize and schedule repair orders to maximize shop efficiency and meet promised delivery times.
• Parts Management: Coordinate with parts departments or vendors to source and order necessary components for scheduled repairs.
• Relationship Building: Build long-term trust with clients by providing transparent updates throughout the repair process and conducting post-service follow-ups.
• Administrative Accuracy: Maintain detailed, accurate records of all customer interactions, estimates, and repair orders within the shop management software.

Requirements:

• Experience: Minimum of 5+ years of experience as an Automotive Service Writer, Service Advisor, or Assistant Service Manager.
• Communication Skills: Exceptional verbal and written communication skills with the ability to explain complex technical concepts in simple terms.
• Sales Aptitude: Proven ability to build value in repair recommendations and meet or exceed sales goals.
• Technical Familiarity: A solid foundational understanding of automotive systems, components, and routine maintenance schedules.
• Software Proficiency: Experience utilizing automotive shop management software (e.g., Shop-Ware, RO Writer, Mitchell1, AllData) is highly preferred.
• Traits: Strong multitasking abilities, high emotional intelligence, and a professional, positive attitude under pressure.
• License: Must possess a valid driver’s license with a clean driving record.

Benefits & Compensation:

• Salary Range: $52,000.00 - $90,000.00 per year (Base + Performance-Based Incentives).
• Job Type: Full-time.
• Full Medical, Dental and Vision.
• Paid Vacation.
• Paid Holidays.