Clinic Coordinator

ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

POSITION SUMMARY
The Clinic Coordinator at 10X Health plays a key role in ensuring smooth clinic operations while delivering an exceptional patient experience at every touchpoint. This role balances administrative responsibilities with direct patient support, including managing schedules, coordinating resources, and assisting with clinical procedures. The ideal candidate is organized, proactive, and calm under pressure, with a customer service mindset and a commitment to excellence that reflects the standards and values of 10X Health.

OBJECTIVES
Patient Experience & Front Desk

• Greet patients and ensure a welcoming, professional experience that reflects the 10X Health brand
• Maintain smooth patient flow throughout the day and coordinate with clinical staff to minimize wait times
• Assist with patient intake, documentation, and preparation for procedures
• Answer incoming calls and direct inquiries to the appropriate team member

Clinical Support

• Perform blood draws and collect genetic test specimens in accordance with safety and quality standards
• Prepare exam rooms, sterilize instruments, and set up equipment as needed
• Support nurses and providers with routine procedures and patient care tasks
• Accurately document patient history, vital signs, and visit details within the EMR system (DrChrono)

Administrative & Operational Management

• Manage schedules for on-site nurses and providers, ensuring effective use of time and resources
• Track daily scheduling statistics and inventory status
• Oversee incoming shipments, verify accuracy against orders, and confirm item quality
• Maintain accurate inventories of office, IT, and medical supplies
• Coordinate with Building Security & Engineering teams to resolve facility issues (HVAC, water filtration, cleanliness, pest control, etc.)
• Serve as a clinic keyholder and point of contact for facility-related needs
• Ensure all recurring administrative tasks are completed with accuracy, efficiency, and attention to deadlines

COMPETENCIES

• Demonstrated proficiency in phlebotomy and confidence in a clinical setting
• Strong customer service orientation with a commitment to creating a best-in-class patient experience
• Excellent communication and interpersonal skills to support patients with professionalism and empathy
• Ability to remain calm, composed, and solution focused in a fast-paced, high-volume environment
• Attention to detail in managing accurate and complete patient documentation
• Highly organized, with the ability to manage supplies, inventory, and administrative workflows
• Proficient at managing a high volume of phone calls
• Skilled in calendar management, database management, scheduling, and record keeping
• Able to effectively communicate the value proposition of 10X Health to assist with sales follow-up

EDUCATION AND EXPERIENCE

• Minimum of 2 years of experience in a clinical, medical office, or customer service environment, with direct patient interaction
• Successful completion of an accredited Medical Assistant training program required
• National certification as a Medical Assistant strongly preferred
• Familiarity with EMR/EHR systems required (DrChrono preferred)
• Proficiency with Microsoft Suite
• Salesforce or other CRM experience a plus

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 35 pounds

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact [email protected].

NO SOLICITATION POLICY
10X Health does not accept unsolicited resumes, calls, or communications from staffing agencies or third-party recruiters. Any such submissions will be considered the sole property of 10X Health and will not obligate the company to pay any fees. Please refrain from contacting us regarding this posting.
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