Systems Engineer - (SYSENG-01)

Job Description

Job Description

Join New Freedom – Where Second Chances Become Bright Futures

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At New Freedom , we don’t just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.

If you’re driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong .

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We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay – because your impact matters
• Enhanced health insurance - wellness shouldn’t be a burden
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co-pay
• $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
• Flexible Spending Account- medical and dependent care options
• Low-cost dental, vision, & supplemental coverage- to further support your health
• Company-paid life insurance & short-term disability – for unexpected needs
• Employee Assistance Program – confidential support for life’s challenges
• Voluntary Pet Insurance – medical assistance for your furry family
• 401(k) with company match – invest in your future while you invest in others
• Generous paid time off – including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access – fuel your body and mind
• Free onsite training & certifications – CPR, Safety Care, Peer Support, and more

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Under the direction of the IT Director, the Systems Engineer is a senior technical contributor responsible for the reliability, scalability, and continuous improvement of New Freedom’s IT systems. This hands-on role provides advanced technical expertise, leads and executes complex systems initiatives, serves as a primary escalation point, mentors Systems Support staff, and translates organizational needs into effective technical solutions—reducing reliance on leadership by owning initiatives from execution through completion.

Your Impact Will Include:

• Serve as a senior escalation point for complex, cross-system technical issues, independently diagnosing and resolving problems across systems, applications, identity, networking, and security
• Perform root cause analysis on recurring or high-impact incidents and recommend long-term corrective and preventive solutions
• Support, maintain, and enhance Microsoft 365 services (SharePoint, Teams, Exchange, OneDrive) and identity/access management platforms
• Assist in the design, implementation, and maintenance of infrastructure, including networking, firewalls, endpoints, and security systems
• Lead and execute IT projects from planning through implementation and stabilization, coordinating timelines, dependencies, and stakeholders
• Contribute to system upgrades, migrations, disaster recovery planning/testing, and other infrastructure initiatives in partnership with IT leadership
• Develop, improve, and support internal tools, automation, and light applications that enhance IT operations, reporting, and efficiency
• Mentor and support Systems Support Technicians through hands-on guidance, documentation standards, knowledge sharing, and consistent escalation practices
• Performing additional duties as assigned to support our mission.

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• Work performed primary in a professional office environment, with some flexibility for hybrid/remote work based on company and operational needs
• Role requires occasional movement between program sites, facilities, and vendor locations
• Role requires the ability to respond to urgent or emergent technology issues, including after-hours situations as needed
• Work may involve being in server rooms, network closets, or other technical spaces that may have temperature or noise variations
• Role routinely operates office and technology equipment, such as computers, monitors, phones, and other productivity tools

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New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission: to turn second chances into powerful comebacks."