Billing Lead-Process Excellence

Application Deadline May 19, 2026 @ 11:59 pm

At Falck US, Revenue Cycle Management isn’t just numbers – it’s how we help real people after some of the most stressful moments in their lives. Behind every claim is a patient and a colleague who made that claim possible. In Billing, you make that part of their journey easier – no blood, no needles, just smart, compassionate support.

Our RCM Billing organization is built around three pillars:

• Billing Managers – own performance and people in their markets.
• Billing Specialists – do the day‑to‑day work on claims.
• Billing Leads – design the way we work: training, tools and processes, so Billing Managers and specialists can win.

As a Billing Lead, you report to the Senior Billing Manager and work across all markets. You don’t manage people – you manage standards, methods and improvements . You partner closely with the three Billing Managers and with the RCM Support & Transformation team in (analysts, academy, connectivity, compliance support, master data) to turn problems into better ways of working.

If you enjoy combining deep Billing knowledge with training, tools or process improvement – and you like helping others succeed – one of these roles could be a strong match.

Click on the below link for a short video about what it means to join Falck!

Position Summary:

The Billing Lead – Process Excellence is responsible for how work flows through Billing . You analyze, redesign and standardize Billing workflows so that as many claims as possible follow a clear “happy flow”with minimal handoffs, rework and surprises.

You map end‑to‑end Billing processes, define queue/hold logic, and run continuous improvement efforts together with the Billing Managers, other Leads and the Support & Transformation team’s analyst, academy and connectivity resources .

What We Offer:

· Full-Time Benefits (Medical, Dental, Vision, Life)

·401(k) with company match

· Training and Career Development

· Generous Paid Time-Off

Essential Functions:

In this role you will:

Map and redesign end‑to‑end Billing processes

• Analyze the full Billing journey – from data intake/PCR through to claim submission and key post‑bill work – to identify bottlenecks, waste and unclear handoffs.
• Design and maintain standard workflows that make it clear who does what, when and with which inputs.

Define and monitor “happy flow” vs exceptions

• Work with Billing Managers and the Senior Billing Manager to define what a standard, “happy flow” looks like for key Billing scenarios.
• Identify and track common exception paths (“unhappy flows”) and prioritize fixes where they cause delays, rework or errors.

Own queue and hold logic

• Define and keep current the rules for holds (deductible, signatures, auto, etc.), including who can hold, why, and for how long.
• Work with managers and the Performance & Technology Lead to ensure holds and queues are visible, controlled and worked on time.

Run continuous improvement cycles

• Lead small, practical improvement efforts focused on specific pain points in Billing.
• Measure impact together with Billing Managers and the Support & Transformation analysts (e.g. fewer touches, reduced backlog, shorter cycle time).

Connect process design to tools and training

• Work closely with the Performance & Technology Lead so process changes are reflected in tools, views and routing.
• Work with the Training & Quality Lead and the academy resources in the Support & Transformation team to ensure new processes are documented and used in training and coaching.

Qualifications:

• Bring Billing and process improvement experience
• Typically 5+ years in Ambulance Billing/RCM or related Revenue Cycle roles.
• Have worked in a process improvement, business analyst or operational excellence capacity.

Think in flows and structures

• You naturally think “what is the end‑to‑end flow?” and “where are we adding no value?”.
• You like drawing processes, testing improvements and then checking if they really helped.

• Are analytical and pragmatic
• You’re comfortable using data and simple KPIs to see where problems are, without getting lost in theory.
• You prefer small, practical changes that teams can adopt over big designs that never land.

• Enjoy collaboration across teams
• You like working with managers, other Leads and the Support & Transformation team to design realistic processes that work in the real world.
• You can explain process changes in a clear, down‑to‑earth way that makes sense to billers and supervisors.

Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

· Small to medium office or shared work space

· Work varied shifts to include days, nights, weekends and holidays

Physical Requirements:

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

·Ability to sit for long periods of time

· Ability to use a computer for long periods of time

· Ability to use hands to handle, control, or feel objects, tools, or controls.

·Ability to repeat the same movements for long periods of time

· Ability to push and lift to 25 lbs.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.