Guest Services Tour Guide - On-call
- Welcome with Presence: Greet guests upon arrival with warmth and authenticity, guiding them to check-in and setting the tone for their stay.
- Lead with Insight: Provide walking and golf cart tours of our serene property, sharing the story of Miraval and highlighting spaces for reflection, renewal, and discovery.
- Support with Intention: Escort guests to their rooms, ensuring comfort and clarity as they settle into their experience.
- Connect with Care: Build meaningful relationships with guests, anticipating and responding to their needs with empathy and attentiveness.
- Collaborate Mindfully: Communicate clearly with other departments to ensure guest requests are fulfilled seamlessly.
- Stay Curious: Maintain a working knowledge of our Spa offerings, Programming Experiences, and daily activities to guide guests with confidence.
- Respond with Compassion: Notify your supervisor promptly of any guest concerns, ensuring every experience is met with care and resolution.
- Contribute Wholeheartedly: Assist fellow colleagues, embrace teamwork, and remain open to other duties as assigned.
- Complimentary room nights*
- Unlimited discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
- 401K with company match*
- Generous Paid Time Off policy*
- Paid sick time
- Paid Family Bonding Time and Adoption Assistance*
- Tuition & Wellbeing Reimbursement*
- Free colleague meals during shift
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and gym
Who You Are
- You have agenuine desire to serve othersand create memorable, healing experiences.
- You bringrefined communication skills, both verbal and written, and a calm, professional presence.
- You are comfortablestanding and walking for extended periods, and enjoy being outdoors in all seasons.
- You are able tooperate a golf cart safelyand responsibly.
- You thrive in afast-paced, guest-focused environment, and are flexible to work weekends and holidays.
- Priorcustomer service experienceis preferred, especially in hospitality or wellness settings.
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