Service Desk Level 2 Analyst
Position Title:
Service Desk Level 2 Analyst
Location: Phoenix AZ (On-site)
We are seeking an experienced Service Desk Level 2 Analyst to join the Special Services Division at AZGFD. This role provides advanced technical support and ensures smooth IT operations for internal and external customers.
Position Details:- Type: Staff Augmentation
- Shift: Day (8:00 AM 4:30 PM)
- Projected Start Date: December 22 2025
- Duration: Through June 30 2027
- Hours/Week: Full-time
- Work Location: 5000 Carefree Hwy Phoenix AZ 85086
- Travel: Not required
- Security: Background check and drug screening required (HireRight)
- Local Candidates Only: Must be available for in-person interviews within 1 week of posting close and start within 2 weeks of offer.
- Serve as systems administrator for tracking changes and additions in the web help desk ticketing system.
- Provide Level 2 support for portal and queue calls escalated from Level 1 analysts.
- Manage shipping and disposal of end-of-life IT assets.
- Handle password and access requests for new hires and initial setups.
- Track and implement PC refresh projects.
- Assist with HQ communications and AV setup in conference rooms.
- Deliver exceptional customer support for internal and external stakeholders.
- Utilize and support Google Microsoft and Adobe systems.
- Experience: Minimum 2 years as a Service Desk Analyst.
- Education: Associates degree (must be listed on resume).
- Experience with ticketing systems.
- Google Suite/Workspace proficiency.
- Microsoft Office Suite expertise.
- Adobe product experience.
- IT asset management (End-of-Life assets).
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