General Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Department : FOH & Operations Reports To : Regional Director / Director of Operations
Location : KUZA Pay Rate : $90k - $100k per year

Job Summary

The General Manager (GM) is the senior on-site leader responsible for overseeing all daily operations of KUZA. This role requires a hands-on, strategic, and people-focused leader capable of delivering a high-end fine dining guest experience while maintaining strong financial, operational, and cultural standards. The General Manager is accountable for driving revenue, managing costs, developing leaders, and ensuring a consistent, high-level guest experience that reflects the standards and identity of each Clive Collective brand.

Core Responsibilities:

Leadership & Culture

• Uphold and embody Clive Collective’s core mission, values, and service philosophy
• Lead, inspire, mentor and develop management and hourly teams
• Establish a positive, professional, and inclusive workplace culture built on mutual respect
• Drive clear, direct communication across all levels
• Setting clear expectations for all employees and ensuring accountability through consistent coaching and follow-through

Guest Experience & Service Standards

• Ensure all guests receive exceptional hospitality and consistent service
• Oversee floor presence and table touches, especially during peak periods
• Drive menu and service knowledge among all FOH staff to enable genuine, educated guest interaction
• Resolve guest concerns with empathy, urgency and follow-through
• Maintain high presentation standards for food, beverages, and facility
• Identify opportunities to elevate the guest experience and improve service flow

Operations Management

• Oversee daily restaurant operations (FOH, BOH, and Bar)
• Ensure management adherence to and monitoring of all SOPs
• Maintain standards for cleanliness, organization, and sanitation
• Ensure compliance with health, safety, and liquor regulations
• Partner with Chef/Kitchen leadership to maintain strong BOH-FOH communication & cohesion
• Monitor and improve operational efficiency across departments

Financial Management

• Manage and control Labor, COGS, and controllable expenses to meet or exceed financial targets
• Review and analyze daily, weekly, and monthly financial report
• Create and manage schedules to align with business levels
• Monitor waste, over-portioning, and inefficiencies
• Identify and implement strategies to drive revenue and profitability

People Development & Staffing

• Recruit, interview, hire, and onboard management and line-level staff
• Ensure all new hires receive structured and consistent training
• Conduct regular performance evaluations
• Implement coaching and progressive discipline when necessary
• Actively coach and mentor Managers and Leads, preparing them for their next leadership role within the company.

Systems & Reporting

• Ensure accurate use of company systems: Toast, Restaurant365, 7Shifts, Tripleseat/Tulen, and others
• Submit reports as required by Operations and Ownership
• Maintain accurate documentation of schedules, labor, incidents, maintenance, and inventory
• Follow Clive Collective procedures & guidelines for purchasing, invoicing, and approvals

Brand Representation

• Serve as an ambassador of the Clive Collective brand in the community
• Support marketing initiatives, events, and partnerships
• Maintain professional relationships with vendors, hotel/residential partners, and local contacts
• Represent the brand with professionalism both on and off-site

Required Qualifications

• 3–5+ years of General Manager experience in full-service fine-dining restaurants
• Proven ability to manage and lead diverse teams
• Strong financial acumen and operational knowledge
• Experience with POS, scheduling, and reporting systems
• Excellent communication and leadership skills
• Ability to thrive in fast-paced, high-expectation environments
• Strong organizational and problem-solving abilities

This role demands commitment, integrity, and, above all, an undeniable passion for hospitality, food, beverage, and guest engagement. This passion is non-negotiable for success within Clive Collective's fine dining portfolio.