IT Field Services Technician

CHANDLER UNIFIED SCHOOL DISTRICT

CLASSIFICATION: SUPPORT STAFF

JOB TITLE: IT FIELD SERVICES TECHNICIAN

CALENDAR: 2611 (12 MONTHS)

SALARY: GRADE 116 (SUPPORT HOURLY)

Job Goal:

Install configure troubleshoot and service computer systems and connected devices usingprocesses that comply with district standards and security policies.

Minimum Qualifications:

• CompTIA A or CCNA certification is preferred
• High school diploma or equivalent plus college-level courses in computer technology personal computers operating software and basic electronics
• Knowledge and understanding of computers (Windows and Apple) related peripherals and basic operating principles
• Working knowledge of LAN/WAN components usage basic operating principles and network printing
• Excellent problem-solving skills
• Ability to troubleshoot and correct operational problems involved with computer hardware and software
• Ability to analyze difficult and complex operations
• Valid Arizona Drivers license: may need a personal vehicle to travel between sites
• Ability to communicate and work effectively with staff and the public
• Knowledge of and adherence to all policies regulations and rules
• Strong documentation and communication skills

Core Job Functions:

• Diagnose and troubleshoot network hardware and software problems with individual user equipment
• Install test and configure new hardware and software systems peripherals and equipment
• Train users in the use of hardware and software
• Diagnose equipment and printer failures replace defective components in the field if possible or return to the shop for repair install loaner equipment return and reinstall repaired equipment.
• Maintain accurate records of work processes work completed inventory control and asset management tracking.
• Respond to customer service requests and dispatch
• Update existing security software on networks and workstations
• Move add and change computer and telephone equipment
• Perform imaging and installation procedures as outlined by the IT Team and related duties as requested
• Perform all duties safely and prudently as directed

Core Values:

• Excellence in all we do. No matter how large or small we value excellence in all parts of this organization. Excellence is a value a quality and our most important product.
• Equity and fairness in all things. Education is the great leveler and we intend for all our students staff and patrons to have the opportunity tools and ability to succeed and excel.
• Collaboration is an effective decision-making model as well as an effective morale-enhancing model.
• Integrity is simply non-negotiable. Honesty integrity and reliability are the foundations of our organization.
• Efficiency is the essence of being a good steward of public trust. Our community supports us because we continually demonstrate our ability to produce the very best by carefully using the resources available.

Professional Qualities:

• Promote positive interactions with colleagues
• Promote positive interactions with students parents and community members
• Be responsible reliable and punctual
• Be flexible and adaptable to change
• Positively accept direction
• Direct constructive criticism toward improving the district
• Exercise positive problem-solving behavior and conflict resolution skills
• Adhere to the dress code appropriate to the site and job
• Share sensitive student and staff information on a need-to-know basis
• Be a positive role model for students
• Adhere to District and school rules and procedures

Physical Requirements - Heavy Work:

• Required physical actions include stooping kneeling crouching standing walking sitting finger or manual dexterity repetitive finger motion speaking hearing seeing (with correction) and focusing ability.
• Mobility and lifting require employees to stand and walk constantly on various floor surfaces. They must be able to use a push/pull force of up to 50 pounds for machines and lift items up to 30 pounds. Items over 50 pounds require a second staff member to assist.
• Occasional tasks may require an employee to climb ladders for cleaning or maintenance.
• Environmental exposures may include travel fumes odors chemicals bloodborne pathogens workspace restrictions and loud noises.
• The physical demands described are representative of those an employee must meet to successfully perform the essential job functions.
• Reasonable accommodations may be made for individuals with disabilities.

Note:

The above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the business needs of the department.

Updated 10/6/25

Required Experience:

IC