Restaurant General Manager

Job Description

Job Description

We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our full-service restaurant. The ideal candidate will have a strong background in restaurant management, exceptional leadership skills, and a passion for delivering outstanding customer service. The General Manager will be responsible for managing staff, ensuring efficient operations, maintaining high-quality standards, driving revenue growth, and identifying and developing future leadership within the restaurant.

This is an exempt management position and is not eligible for overtime.

Essential Job Functions:

• Leadership and Management
• Lead and manage a team of restaurant staff, including hiring, training, and performance management.
• Create a positive and productive work environment that fosters teamwork and employee development.
• Set performance goals for staff and provide regular feedback and coaching to ensure goals are met.
• Operations Management
• Oversee all aspects of restaurant operations, including but not limited to, inventory management, scheduling, and budgeting.
• Ensure compliance with health and safety regulations, sanitation standards, and food quality guidelines.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies for operational efficiency.
• Customer Service and Satisfaction
• Ensure exceptional customer service by greeting guests, addressing concerns, and resolving issues in a timely and professional manner.
• Monitor guest feedback and reviews to continuously improve the guest experience and maintain high levels of customer satisfaction.
• Financial Management
• Develop and manage budgets, forecasts, and financial reports to achieve revenue and profitability targets.
• Implement cost control measures to optimize expenses while maintaining quality standards.
• Drive sales initiatives and promotional activities to increase revenue and maximize profitability.
• Vendor and Supplier Management
• Establish and maintain relationships with vendors and suppliers to ensure timely delivery of goods and services.
• Negotiate pricing to achieve cost savings and quality improvements.

Specific Job Skills:

• Excellent people and organizational skills.
• Excellent communication skills.
• Outgoing, energetic personality with a positive attitude.
• Must know how to read, write, speak and understand English.
• Ability to work varying shifts and maintain attendance in accordance with company policy.
• Knowledge of food and beverage preparation and service.
• Knowledge of wine and drink recipes.
• Ability to operate a keyboard and POS system.
• Ability to pay attention to detail in a fast-paced environment, handle multiple tasks, and demonstrate patience.

Education and Experience:

• High School education required.
• College degree preferred.
• 2 to 3 years of full-service restaurant experience required.

Special Working Conditions:

Position requires extensive interaction with the public and all levels of employees both within and outside of the organization.

Physical Requirements:

• Must be able to work in an environment with regular exposure to noise, odors, fumes, temperature fluctuations, grease, and other conditions associated with a restaurant.
• Must be able to lift a minimum of 50 pounds.
• Must be able to constantly stand and exert well-paced mobility for periods up to four hours in length.
• Must have a good sense of balance, and be able to bend, kneel, stoop, reach, and squat frequently to obtain and store items.
• Must be able to stand for long periods of time.
• Vision abilities to include distance, close, color, depth, and peripheral, as well as the ability to adjust focus.
• Must be able to continuously use fingers to operate point-of-sale equipment, prepare, and serve food and beverage items.

Key Benefits:

• Competitive salary
• Performance-based bonus
• Comprehensive health insurance
• Dental and vision insurance
• Paid time off