Virtual Assistant (VA) - Medical Billing/Care Coordinator (Psychiatry)

Virtual Assistant (VA) – Medical Billing / Care Coordinator (Psychiatry)

Company: Lighthouse Psychiatry (U.S. Healthcare / Mental Health Services)
Location: Remote (Philippines)
Job Type: Full-time / Part-time (Night Shift / U.S. Business Hours)
Industry: Healthcare / Medical Billing / Behavioral Health

Hire Model: Direct hire (Contract)

Pay: Based on level of experience (opportunity for growth)

Job Overview:

Lighthouse Psychiatry is a U.S.-based mental health and interventional psychiatry organization providing telehealth, psychiatry, therapy, TMS, and ketamine/esketamine services. We are hiring a Virtual Assistant (VA) – Medical Billing & Care Coordinator (Psychiatry) to support our patient access and revenue cycle operations.

This role is ideal for experienced Healthcare VAs in the Philippines with strong medical billing accuracy, insurance verification, and documentation discipline .

Key Responsibilities:

Patient Intake & Scheduling:

• Conduct structured patient intake via phone, email, and secure platforms
• Schedule appointments and manage provider calendars
• Maintain accurate EMR records and patient demographics
• Educate patients on visit preparation and care pathways

Medical Billing & Insurance Support:

• Verify insurance eligibility, benefits, deductibles, and coverage
• Enter patient and insurance data accurately into EMR/billing systems
• Submit and track prior authorizations for specialty services
• Assist with charge entry and claim preparation
• Monitor claim status, identify denials or underpayments, and flag for follow-up
• Review Explanation of Benefits (EOBs) and reconcile discrepancies
• Track no-shows, cancellations, and intake-to-visit conversion
• Working knowledge of CPT/ICD-10 codes
• Denial resolution
• Compliance to HIPAA standards

Required Qualifications:

• 2+ years as a Healthcare VA, Medical Billing VA, or Patient Access Specialist
• Experience with U.S. insurance processes, CPT, ICD-10, and payer workflows
• Familiarity with EMR/Billing systems (Athena, DrChrono, Kareo, AdvancedMD, Epic, etc.)
• Excellent English communication (written and verbal)
• Strong attention to detail and confidentiality awareness

Compliance Requirements:

• Willingness to complete HIPAA training and sign confidentiality agreements
• Private workspace and stable high-speed internet
• Ability to work U.S. business hours (night shift PH)

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Keywords:

Virtual Assistant, Healthcare Virtual Assistant, Medical Billing VA, Insurance Verification VA, Prior Authorization VA, Telehealth VA, Revenue Cycle Assistant, Medical Billing, Claims Processing, Insurance Verification, Prior Authorization, Revenue Cycle Management (RCM), Denial Management, EOB Reconciliation, Patient Intake, Appointment Scheduling, Data Entry, HIPAA Compliance, EMR/HER, CPT Codes, ICD-10, HCPCS, Claims Submission, Eligibility Checking, Payer Portals, Medical Coding, Billing Software, Athena, DrChrono, Kareo, AdvancedMD, Epic, Practice Fusion, Behavioral Health, Psychiatry, Mental Health, Telemedicine, Telehealth, Healthcare Administration, Patient Access, Front-End Billing, Back-End Billing, Remote, Philippines, Night Shift, Offshore Healthcare, Home-Based, Virtual Office

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REQUIRED SCREENING QUESTIONS:

(Applicants must answer all questions to be considered. May provide answers in separate cover letter.)

1. How many years of experience do you have in U.S. medical billing or healthcare VA work?

☐ Less than 1 year

☐ 1–2 years

☐ 2–4 years

☐ 5+ years

2. Which billing tasks have you personally handled? (Select all that apply)

☐ Insurance eligibility verification

☐ Prior authorizations

☐ Charge entry

☐ Claims submission

☐ Denial management

☐ EOB review & reconciliation

☐ Patient billing inquiries

3. Which coding systems are you familiar with?

☐ CPT

☐ ICD-10

☐ HCPCS

☐ None

4. Which billing or EMR platforms have you used? (List all)
(Short answer)

5. Have you worked with U.S. insurance companies (e.g., Medicare, Medicaid, BCBS, Aetna, United, Cigna)?

☐ Yes

☐ No

6. What steps do you take to avoid claim rejections due to data entry errors?
(Short answer)

7. Have you handled denied claims before? If yes, describe your process for identifying and resolving them.
(Short answer)

8. Are you willing to complete HIPAA training and work in a secure, private environment?

☐ Yes

☐ No

Lighthouse Psychiatry is dedicated to providing a patient-centric and quality-focused experience that is grounded in safety, personalization, innovation, and clinical research. No two individuals are alike. Thus, our approach to care delivery incorporates customized treatment solutions tailored to the clinical and mental needs and challenges of the individual. Our integrative services including psychiatric medication management, counseling, TMS, qEEG, Spravato, ketamine, ADHD testing and treatment, and clinical research of novel treatments. We treat our patients as people.