Case Management Supervisor Notional

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*Position contingent upon successful contract award.

Location

TBD

Clearance Level

T2 Moderate Risk Public Trust (MRPT)

Primary Function

The Case Management Supervisor oversees the daily operations of the case management team within an ICE detention facility. This role ensures that detainees receive timely humane and compliant case management services and that staff adhere to ICE detention standards and organizational policies.

Duties and Responsibilities

• Supervise and support a team of case managers including scheduling training performance evaluation and professional development.

• Ensure consistent and accurate documentation of detainee case files and service delivery.

• Monitor compliance with ICE Performance-Based National Detention Standards (PBNDS) and other applicable regulations.

• Serve as the primary liaison between case management staff and facility leadership ICE Enforcement and Removal Operations (ERO) and external stakeholders.

• Review and resolve escalated detainee complaints and concerns.

• Coordinate with legal medical and mental health teams to ensure detainee needs are addressed.

• Participate in audits inspections and reporting activities.

• Develop and implement process improvements to enhance service delivery and operational efficiency.

• Maintain confidentiality and uphold ethical standards in all interactions.

Job Requirements

• Bachelors degree in Social Work Criminal Justice Psychology or related field (Masters preferred).

• Minimum 35 years of experience in case management with at least 12 years in a supervisory role.

• Experience in correctional immigration or detention settings strongly preferred.

• DHS SSBI clearance or eligibility to obtain one.

• Strong leadership organizational and communication skills.

• Ability to manage high-pressure situations and diverse teams.

• Bilingual (English/Spanish or other relevant languages) preferred.

• Must be proficient with computers common office equipment and MS Office suite.

• Meet the requirements of the contract for all immunizations.

• Must be at least 21 years of age .

• May require evening weekend or on-call hours.

• Must be a US citizen or permanent resident Resided in the US for 3 years in the past 5 years .

Preferred Qualifications

• DHS or ICE experience

• Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.

• Ability to travel

Physical Requirements and Work Conditions

• Work is performed in secure detention facility settings and office environments including austere conditions.

• Requires extended periods of sitting standing and operational oversight.

• Visual acuityrequiredto complete paperwork and computer work.

• Exposure toemotionally challenging situations and high-stress environments.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race color sex national origin age protected veteran status or disability status.

For OFCCP compliance the taxable entity associated with this job posting is:

Required Experience:

Manager