Service Manager - Pest Control

Job Description

Job Description

Overview

CAPE Pest Control is hiring a Service Manager to lead and scale our field operations. This role is responsible for managing technicians, driving service quality, and ensuring operational efficiency across routes.

We’re looking for a leader who holds high standards, drives accountability, and develops people .

What You’ll Do

• Lead, coach, and manage Service Technicians to hit performance goals
• Oversee daily routes, scheduling, and production efficiency
• Ensure service quality, customer satisfaction, and retention
• Monitor KPIs: revenue per hour, route density, callbacks, cancellations
• Train team on sales, service protocols, and upselling opportunities
• Conduct ride-alongs, performance reviews, and ongoing coaching
• Resolve escalated customer issues and ensure 5-star service delivery
• Work inside FieldRoutes CRM to track performance and optimize operations

Success in This Role

• Technicians consistently hit production and sales targets
• High customer retention and 5-star reviews
• Improved route efficiency and revenue per hour
• Strong team culture built on accountability and growth
• Low callbacks and high first-time service success

Compensation & Benefits

• $55,000 – $75,000 base salary
• Performance bonuses tied to team production + KPIs
• Health, dental, vision insurance
• Retirement plan (Simple IRA )
• Paid time off
• Company vehicle
• Ongoing leadership and professional development

Schedule

• Full-time

Requirements

• 2+ years of leadership or management experience (service industry preferred)
• Pest control experience preferred ( AZDA License – Category 2a is a plus )
• Strong leadership, coaching, and accountability skills
• Experience managing teams, schedules, and performance metrics
• Comfortable using CRM systems ( FieldRoutes preferred )
• Valid Driver’s License

About CAPE

CAPE Pest Control has protected homes across the Phoenix area for over 18 years. We focus on consistency, effectiveness, and delivering results for every customer.

Apply Today

If you’re ready to lead a team, drive results, and grow with a winning company— apply now .

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Fuel card
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Family owned and operated service company for over 18 years where you are valued and have pathways for career advancement.

Company Description

Family owned and operated service company for over 18 years where you are valued and have pathways for career advancement.