Customer Service Specialist

About the Position:

We are seeking a dedicated Customer Service Specialist to join our team. This role is the primary point of contact for our customers, providing expert support via phone and email. You will be responsible for ensuring a seamless experience through precise order processing, technical product guidance, and essential support for our outside sales team.

• Order Management: Accurately process and manage customer orders from entry to fulfillment.
• Technical Support: Address customer inquiries and resolve complex issues with a focus on product knowledge and professional problem-solving.
• Product Expertise: Proactively develop and maintain an in-depth understanding of our evolving product lines and services to act as a reliable resource for clients.
• Sales Liaison: Provide administrative and logistical support to the outside sales team to facilitate territorial growth.
• Brand Representation: Maintain a professional and helpful demeanor that reflects our commitment to quality and service.

Qualifications:

• Experience: Proven background in customer service, sales support, or a related professional field.
• Communication: Exceptional written and verbal communication skills; ability to build lasting rapport with a diverse customer base.
• Organizational Skills: Demonstrated ability to prioritize high-volume tasks and multitask effectively in a fast-paced environment.
• Technical Proficiency: Strong computer skills, including proficiency in Microsoft Office (Excel, Word, Outlook) and experience with CRM or ERP systems.
• Attitude: A positive, solutions-oriented mindset with a dedication to maintaining a professional standard of excellence.

Benefits:

• Office hours: 7:00am-3:30pm Monday - Friday.
• Medical & Dental Insurance – effective 60 days after start date.
• Life Insurance coverage (additional coverage is available) – effective 60 days after start date.
• AFLAC Supplemental Insurance Coverage (optional) – effective 60 days after start date.
• 401K available after one year of service.
• Personal time: 6 days/year.
• Vacation time: 5 days (1-2 years of service), 10 days (3-9 years of service), 15 days (10-14 years), and 20 days (15 years or more).
• 9 paid holidays/year.

Gus Benner and Rollie Nawman formed a partnership and founded the company in 1925 as a sheet metal fabricator in Oakland, California. It became a corporation in 1946. In 1950, the Pacific Bell Telephone and Telegraph Company of San Francisco, California asked Benner-Nawman to design and fabricate a phone booth made from aluminum, glass and steel. From 1950 to 1999, the company’s primary business was the fabrication and assembly of public telephone booths and accessories, selling hundreds of thousands of units in the United States and into over 40 countries worldwide. In 1976, BN created a distribution group for selling low voltage termination cabinets and hand tools to the electrical market. Benner-Nawman enjoys a partnership with several global companies helping them in the development of new products for the North American market. Sales and Distribution Currently, Benner-Nawman uses a network of construction product manufacturer representative companies plus our corporate team to promote our products across the United States, Canada, Central America and the Caribbean. Each representative company is located in the region they represent. Some of our professional manufacturer representatives also stock our products at their regional warehouse for faster delivery. Benner-Nawman’s corporate office and warehouse are located in a 65,000 square foot facility on seven acres of land in the Industrial Air Park of Wickenburg, Arizona. There is ample room within the facility for maintaining product inventory plus there are several acres of land for further development. National trucking companies, FEDEX, DHL and UPS deliver and accept shipments on a daily basis. Mission We will be passionate about supplying the best product lines, supporting our distribution channels, and providing superior customer service. We will represent innovative quality products and marketing concepts that exceed our customer’s expectations while anticipating their needs for tomorrow. We strive to be a trustworthy company based on strong values and to be the leader in our markets by placing the customer first. Benner-Nawman holds the relationships with its customers, suppliers, employees, shareholders and community in the highest regard and will provide for a secure future with growth opportunities.