Director of Intake | Infusion Services

Job Description

Job Description

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Training & development

LivWell Infusions offers convenient patient-first infusion therapy for complex chronic conditions under two models , outpatient infusions centers and infusions practice management. Our infusion centers provide patients with superior care under the supervision of a medical director. We pride ourselves on friendliness, timeliness, and expertise in the infusion industry.

Position Summary:

We are seeking a strategic and operationally driven Director of Infusion Intake to lead and optimize our intake process to ensure efficient, accurate, and timely management of inbound referrals, as well as the maintenance of our existing patient base. This role is responsible for overseeing a high-performing team of 20+ intake specialists and driving continuous improvement through the development and management of SOPs and KPIs. The ideal candidate brings strong leadership, process design expertise, and a data-driven mindset to enhance patient access and operational excellence.

Primary duties include the following:

• Lead, mentor, and develop a team of 20+ intake and referral specialists, with direct oversight of two Assistant Managers, fostering a culture of accountability, collaboration, and continuous improvement
• Design, implement, and maintain standardized operating procedures (SOPs) to ensure consistency, compliance, and efficiency across all intake processes
• Establish, track, and report on key performance indicators (KPIs) related to referral processing, turnaround times, and accuracy
• Analyze performance data to identify trends, gaps, and opportunities; proactively refine workflows and KPIs to improve outcomes
• Partner with the clinical, billing, and operations teams to streamline referral-to-treatment workflows
• Act as a subject matter expert for referral intake processes and serve as a key stakeholder in system implementations or upgrades
• Develop and deliver training programs to ensure team competency and adherence to SOPs
• Forecast additional staffing needs based on current referral trends and workload capacity

Preferred Qualifications:

• 5+ years of experience in healthcare operations, infusion services, or referral/intake management
• 3+ years of leadership experience managing large teams (1520+ employees)
• Proficiency in all Microsoft Office applications, particularly MS Excel
• Proven experience developing SOPs, KPIs, workflow optimization, and performance dashboards
• Strong analytical skills with the ability to translate data into actionable plans
• Experience with EMR systems and referral management platforms
• Deep understanding of payer requirements, prior authorizations, and infusion workflows preferred
• Excellent communication, leadership, and process management skills

Educational / Professional Requirements:

• Bachelors degree required; master's degree or relevant advanced training preferred

Key Competencies:

• Strategic thinking and execution
• Operational excellence and process improvement
• Data-driven decision making
• Team leadership and development
• Cross-functional collaboration
• Proficiency with all Microsoft

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Paid Time Off, Paid Sick Time and Paid Holidays

Job Type: Full Time

Salary: $95,000-$110,000

Work Location: Hybrid - Open to fully remote candidates.

Flexible work from home options available.