Business System Analyst - ServiceNow Configuration
Kforce has a client in Phoenix, AZ that is seeking a ServiceNow Configuration Specialist (BSA) for an exciting opportunity. Summary: Are you a detail-oriented professional with a passion for optimizing digital platforms? We have a thrilling opportunity for you to join our dynamic team as a ServiceNow Configuration Specialist! This 5 month, contract, on-site role (downtown Phoenix) is perfect for someone who loves a challenge and is eager to make a tangible impact on our organization. Responsibilities:
- Configure the ServiceNow platform based on templates created by our innovative Process Improvement Team
- Tailor configurations to meet the unique needs of our organization without extensive customization or programming
- Enhance SharePoint functionalities to improve user experience and system performance, dedicating about 30% of your time to this task
- Facilitate the seamless transition of information from SharePoint to Microsoft Teams
- Provide exceptional user support and troubleshoot issues related to ServiceNow and SharePoint
- Maintain comprehensive documentation for configurations and processes
- Monitor system performance to ensure optimal functionality
- Proven experience in configuring ServiceNow
- Solid understanding of ServiceNow and SharePoint architecture and functionalities
- Excellent problem-solving skills with a keen eye for detail
- Ability to collaborate effectively with cross-functional teams
- Strong communication skills, both verbal and written
- Familiarity with Microsoft Teams and its integration with SharePoint
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