Senior ITIL Subject Matter Expert (SME)

Program Overview

About The Role

Responsibilities include, but are not limited to:

• Applies ITIL experience in performance analysis and development of existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and discontinuance
• Provides ITIL subject matter expertise to develop, improve, integrate, measure, and report on operational processes throughout network
• Leverages expertise in the identification, development, implementation, and monitoring of Continual Service Improvement (CSI) and Continuous Process Improvement (CPI) opportunities and initiatives
• Performs Root Cause Analysis (RCA) and creates RCA reports to document lessons learned and CSI / CPI opportunities
• Applies best business practices to assess, develop, maintain, and update ITIL infrastructure documentation
• Provides ITIL training and facilitate knowledge transfer among Contractor and Government personnel
• Recommends vision, strategy, and goals for each process to the Government. Recommend, for Government approval, and track an objective measurement structure to evaluate the current state of each process
• Identifies and recommends improvement actions
• Gathers, processes, and analyzes the process data used to report information to the Program Manager
• Manages small to large projects in a cross-functional environment

Qualifications

Basic Qualifications:

• Active Secret Clearance
• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD
• Information Technology Infrastructure Library Manager’s Expert Certificate or higher
• Possess DoD 8570.01-M Information Assurance Technician (IAT) Level II Baseline Certification
• Must posses an active, OR have the ability to obtain within 90 days of hire date, an ITIL Foundations Certification

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SCA / Union / Intern Rate or Range

Details

Target Salary Range: $146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.