Assistant Manager

New Goods Assistant Manager

The New Goods Assistant Manager helps roll out New Goods in stores by setting up and merchandising product in clear, creative ways that help increase sales. This role also trains and coaches store associates on how to stock, organize, and take care of their New Goods areas. This position requires daily travel to multiple retail locations, including outlying stores such as Casa Grande and Sierra Vista.

Duties and Responsibilities:

1. Demonstrate internal Company Values at all times.
2. Partner with retail stores to support the rollout, organization, and overall success of the New Goods program.
3. Work closely with store leadership and associates to support daily New Goods operations by setting clear expectations and reinforcing best practices.
4. Train and coach store associates on how to properly merchandise, maintain, and care for their New Goods areas.
5. Provide hands-on coaching during store visits, adjusting teaching style based on experience level and learning pace.
6. Act as a peer trainer with new employees, temps, and volunteers, offering clear guidance, encouragement, and ongoing support.
7. Identify opportunities to improve sales through better product placement, organization, and presentation, and guide stores on how to maintain those improvements.
8. Reinforce New Goods standards by following up with stores and helping address issues in a supportive and professional manner.
9. Communicate clearly with store teams about priorities, expectations, and next steps related to New Goods.
10. Support New Goods distribution by ensuring product is handled, packed, and transported carefully to maintain maximum retail value.
11. Complete required delivery and distribution paperwork accurately and on time.
12. Attend meetings and training sessions as required.
13. Adhere to all internal policies and procedures.
14. Follow all safety rules and procedures and report accidents or injuries immediately.
15. Maintain a high level of confidentiality regarding Goodwill Industries of Southern Arizona, Inc. and persons receiving services.
16. Assist in other areas or perform other duties as requested to support New Goods operations.

Minimum Qualifications:

1. Three years retail experience required; merchandising or sales floor experience strongly preferred.
2. Ability to work with a wide variety of products while following established New Goods standards and guidelines.
3. Strong communication and coaching skills, with the ability to train and support others patiently and respectfully.
4. Ability to build positive working relationships with store associates and store leadership.
5. Comfortable providing guidance, direction, and feedback in a supportive and professional manner.
6. Ability to work independently, stay organized, and manage time while traveling between multiple locations.
7. Must possess or be able to obtain required certifications, including Level 1 Fingerprint Clearance Card, Article 9, Prevention and Support, Certified Monitor Training, and CPR/First Aid.
8. Must have reliable personal transportation, possess a valid AZ driver's license, current auto insurance and meet Company's acceptable driving record requirements to travel throughout the Southern Arizona area.
9. Ability to read, write, and speak English, with basic math skills.
10. Ability to lift at least 30 pounds and perform physical tasks such as standing, bending, reaching, and walking for extended periods.
11. Ability to follow written and verbal instructions and apply training consistently.
12. Ability to learn and use inventory and POS systems, including barcodes, transfers, and basic reports.
13. Must be able to work a flexible schedule, including occasional evenings or weekends as needed.