Automotive Service Technician

Job Description

Job Description

Job Description:

About Horne MazdaHorne Mazda is dedicated to delivering exceptional automotive service and customer satisfaction. We provide a professional work environment where your skills and drive are valued.Job DetailsSalary: Competitive payJob Type: Full-TimeLocation: Tempe, AZ 85284Position OverviewAs an Automotive Service Technician at Horne Mazda, you play a key role in ensuring customer satisfaction through professional vehicle maintenance and repair. Your work habits and ethics directly contribute to client satisfaction and business success. The Service Technician is encouraged to set personal goals for service improvement and track progress as guided by the Service Manager.Primary ResponsibilitiesAccurately troubleshoot and resolve customer concerns using up-to-date technical and administrative tools.Provide courteous and professional interactions with all customers.Serve as a secondary greeter to customers near the Service Drive.Stay informed on all technical publications, Service Comm, and Asist terminal operations.Deliver safe and high-quality vehicle service on the first attempt.Address all original customer concerns before discussing additional sales.Inspect vehicles for additional maintenance opportunities, ensuring compliance with local and factory recommendations.Return vehicles in clean or improved condition compared to arrival.Participate in factory and in-house training programs as provided.Complete all paperwork accurately and ensure all required documentation is attached to repair orders.Perform additional duties as assigned by service management.Maintain punctuality, professionalism, and wear a clean uniform at work.Why Join Horne Mazda?We offer a competitive compensation package along with comprehensive benefits. You will have opportunities for career growth and development within a supportive and professional team environment.

Job Requirement:QualificationsExperience with warranty and non-warranty vehicle inspections, diagnostics, maintenance, and repair across various makes and models.Proven ability to meet or exceed performance goals.Excellent communication and interpersonal skills.Professional appearance and strong work ethic.Positive attitude with high energy and motivation.Exceptional customer service skills.Ability to read and follow instructions accurately.Good judgment and decision-making skills.Valid State driver's license with a clean driving record.EducationHigh school diploma or equivalent required.ASE certification demonstrating technical aptitude is required.Technical or trade school degree preferred.
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!