Assistant General Manager

Scope of Position

Assist the General Manager in leading daily hotel operations to uphold Hilton’s commitment to hospitality, operational excellence, and guest satisfaction. Ensure financial performance, team engagement, service quality, and brand standards are consistently met or exceeded.

Primary Responsibilities

Operational & Financial Leadership

• Assist in overseeing all operational departments including Rooms, Food & Beverage, Engineering, and Sales, ensuring seamless coordination and profitability.

• Support the development and execution of annual business plans, budgets, and forecasting in line with Hilton’s performance goals.

• Monitor key financial metrics and produce timely monthly performance reports, ensuring alignment with budgetary goals and Hilton standards.

Sales & Revenue Management

• Collaborate with the Sales and Revenue Management teams to develop and execute strategic marketing, pricing, and revenue strategies.

• Maintain awareness of market trends, competitive positioning, and local demand drivers to adapt strategies effectively.

• Participate in business development, maintain strong relationships with key clients, and support the hotel’s sales efforts.

Guest Experience & Brand Standards

• Champion Hilton’s service culture by ensuring exceptional guest experiences across all touchpoints.

• Personally respond to and resolve guest concerns in a prompt and courteous manner, following up to ensure satisfaction.

• Enforce compliance with Hilton brand standards, health and safety regulations, and all relevant federal, state, and local laws.

Team Development & Culture

• Foster a positive and engaging work environment by leading with Hilton values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

• Support recruitment, onboarding, training, and ongoing development of team members to drive performance and retention.

• Conduct regular team meetings, performance reviews, and coaching sessions to build a high-performing team culture.

Facilities & Asset Management

• Assist in overseeing the hotel’s preventative maintenance program and ensure all assets are well maintained and protected.

• Support sustainability efforts and uphold Hilton’s commitment to environmental and social responsibility.

Qualifications

• Minimum 3 years of leadership experience in hotel operations, preferably within Hilton-branded properties.

• Bachelor’s degree in Hospitality Management or related field preferred.

• Strong financial acumen and familiarity with budgeting, forecasting, and financial reporting.

• Proven ability to lead teams, drive results, and deliver excellent guest service.

• Excellent interpersonal, organizational, and problem-solving skills.

• Must be able to work flexible hours, including weekends and holidays, based on hotel needs.