Dog Parent Support Team

Job Description

Job Description

Description:

We are looking for an awesome new member of our Dog Parent Support Team! " What is that?!", you may ask? Well, Dogtopia is the industry leader in dog daycare, and we are a multi-unit Dogtopia operator, with 8 existing locations throughout the Phoenix Valley and Tucson. This squad operates as the heart of our team, keeping relationships strong with both our Dog Parent clientele and our on-site daycare team members.

We work in a collaborative, open office environment, in our headquarters in Midtown Phoenix, providing elevated customer service and support, answering questions, creatively solving problems, and communicating with a spirit of genuine care… oh, and we have fun while doing it (have your Spotify favs ready)!

There will be a huge amount of career growth potential as we develop additional locations throughout Arizona and beyond.

Successful candidates will:

· Love dogs. Obviously.

· Be naturally positive and optimistic.

· Be proactive, have a strong work ethic, and love to raise the bar.

· Be excited to help build a business from the ground up.

· Be energetic and willing to go the extra mile to see the business & team succeed.

· Be fiercely self-motivated and hungry for a chance to supercharge their career growth.

· Be fiercely team-oriented and recognize that putting the team first is the only way to succeed.

· Be on a lifelong quest to learn and improve.

· Enjoy building emotional connections with dog-loving strangers.

· Believe in Dogtopia’s purpose (keep reading).

The Role

Since we are an off-site team (i.e. not IN the daycares), we really value spending time on the phone building relationships with Dog Parents, helping with all things customer service, sales (preparing them to enroll their dogs into daycare), and light billing (setting up daycare plans, for example). We essentially act as a virtual “front desk,” tending to Dog Parents and enhancing their experience, so that our on-site teams can focus on giving the most exciting day ever to, you guessed it - the dogs! We all work together, as one big team :)

The perfect person in this role will be excited about the benefits dog daycare offers to dogs and their parents, motivated and stoked to convert leads into daycare enrollees, conduct a variety of administrative tasks to support our fast-paced operation, and then to be a caring point of contact throughout the entire relationship, always looking for opportunities to do outside-of-the-box stuff for people and pups.

Key Skills Necessary:

· Comfortable with technology and learning new programs.

· Detail Oriented. When the safety of our dogs and teams is on the line, details matter.

· Adaptable. We are still growing. That growth means that you can (and we hope you do) give feedback about what is working or not working well, and also pivoting as we adapt to changes and the needs of a growing business.

· Strong communication skills. This works both ways. You will need to be able to communicate with multiple types of people over various mediums (phone, email, text) and also be able to understand incoming information from multiple sources.

· Empathy. Every member of this team knows how to deliver a smile through the phone, and demonstrates a friendly, warm tone, understanding that when we are speaking to people about their dog(s), we are speaking to them about their family member(s).

· Impeccable time and attendance

Our Purpose

Dogtopia is more than a business. Our reason for being (we call it our Noble Cause) is to enhance the joy of dog parenthood AND to enable dogs to positively change our world. This guides everything we do.

We enhance the joy of dog parenthood by helping to create better canine citizens. Being a dog parent can be one of the most rewarding experiences life has to offer. Our purpose is to make that a reality for every dog parent who walks through our doors. Daycare enriches a dog’s life with a sense of purpose and a regular schedule of exercise, socialization, and education. This produces an endless list of “at-home” benefits to make being a dog parent less stressful and more joyful.

We enable dogs to positively change our world through our direct support of three worthy causes: Service Dogs for Veterans, Youth Literacy Programs, and Employment Initiatives for Adults with Autism.

Job Type: Full-time

Compensation:

$16per hour, plus light commission

Hours:

35-40 hours/week, with availability to work weekends

Location:

3rd Street & Indian School (this is not a remote role)