Administrative Assistant II (Migration & Refugee Services, Tucson)

Job Description

Job Description

Catholic Community Services of Southern Arizona, Inc . (CCS) is thriving! For over 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All.

We credit our continued success to our valuable employees! If you want to make a difference, help people, and serve your community, we want YOU to join our team! For more information visit our website at:

OVERVIEW

Please note: This position requires the employee to be bilingual in English and Spanish. Multilingual in English, Spanish and American Sign Language (ASL) strongly desired. Language certification will be required.

Provides administrative support and assistance to the Manager, Office Manager, supervisors, and staff for affiliated service areas within the Migration Refugee Services, Immigration Services and Taxes Services. Performs necessary functions to facilitate agency billing and collections. Greets and assists the public as well as provides information and referrals to other agency programs as requested. Position may from time to time be stressful and require a high demand for performance. May perform other duties as assigned.

ESSENTIAL FUNCTIONS

• Provide administrative support including scheduling, correspondence, and file management for program staff
• Greet and assist the public, providing accurate information and referrals to appropriate agency programs
• Maintain accurate records and prepare reports as needed
• Coordinate communication between supervisors, staff, and external contacts
• Coordinate program or community meetings as requested, including scheduling, logistics, and follow-up
• Conduct initial client assessments for services, including gathering documentation, verifying eligibility, and assisting with application processes
• Provide in-person or remote interpretation support to clients and staff to ensure accurate and effective communication across services
• Monitor and address telephone problems, facility issues, internet access, and related functions; arrange service as requested
• Assist with various types of errands for the programs
• May drive company or personal vehicle on agency business
• Handle confidential information with discretion and professionalism
• Support office operations to ensure smooth workflow and service delivery
• Perform additional duties and other duties as assigned by management

MINIMUM REQUIREMENTS

Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Corporate Director of Human Resources.

• High School Diploma or GED
• 2 years of directly related experience
• Proven skills utilizing Microsoft Office Suite
• Proven strong communication skills - oral and written are clear, concise, and in an organized fashion using appropriate style, grammar, and tone
• Ability to lift 35 pounds up to 10% of the time
• Ability to stoop, bend, climb, and reach
• Bilingual in English and Spanish

REGULATORY

• Must be at least 18 years of age
• Valid driver license, proof of insurance, and 39-month motor vehicle report
• Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid)
• Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)

DESIRED QUALIFICATIONS

• Post-secondary education
• Previous experience in general receptionist and/or clerical office work
• Multilingual in English, Spanish, and American Sign Language (ASL)

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.