AML/BSA Customer Service Agent
Kforce has a client that is seeking an AML/BSA Customer Service Agent in Tempe, AZ. Duties Include:
- Assists in the implementation of an effective risk management framework
- Monitors systems, databases, information, processes or procedures
- Identifies and escalates matters requiring attention to the appropriate area
- Performs work on projects and initiatives, and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations
- Coordinates the collection and/or compilation of data, and compiles and provides reports
- May assist in report development and analyzing data
- Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives
- Very phone heavy role starting with inbound calls which includes about 20-30 calls a day
- High School diploma or equivalent
- Typically, more than one year of applicable experience
- A background in a call center or customer-facing role is preferred; Candidates should be well versed in client interaction as this is a phone-based role within an Inbound Calls team; Customer service experience is highly applicable to this role
- Intermediate understanding of the business line's operations, products/services, systems and associated risks/controls
- Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends
- Well-developed analytical skills
- Ability to research and manage multiple projects and deadlines simultaneously
- Effective presentation and relationship building skills
- Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
- Effective verbal and written communication skills
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