AML/BSA Customer Service Agent

Tempe, AZ

Kforce has a client that is seeking an AML/BSA Customer Service Agent in Tempe, AZ. Duties Include:

  • Assists in the implementation of an effective risk management framework
  • Monitors systems, databases, information, processes or procedures
  • Identifies and escalates matters requiring attention to the appropriate area
  • Performs work on projects and initiatives, and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations
  • Coordinates the collection and/or compilation of data, and compiles and provides reports
  • May assist in report development and analyzing data
  • Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives
  • Very phone heavy role starting with inbound calls which includes about 20-30 calls a day
  • High School diploma or equivalent
  • Typically, more than one year of applicable experience
Preferred Skills/Experience:
  • A background in a call center or customer-facing role is preferred; Candidates should be well versed in client interaction as this is a phone-based role within an Inbound Calls team; Customer service experience is highly applicable to this role
  • Intermediate understanding of the business line's operations, products/services, systems and associated risks/controls
  • Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends
  • Well-developed analytical skills
  • Ability to research and manage multiple projects and deadlines simultaneously
  • Effective presentation and relationship building skills
  • Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
  • Effective verbal and written communication skills

Posted 2026-01-08

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